Package com.softlayer.api.service.ticket

Class Status

  • @ApiType("SoftLayer_Ticket_Status")
public class Status
extends Entity
    The SoftLayer_Ticket_Status data type models the state of a ticket as it is worked by SoftLayer and its customers. Tickets exist in one of three states:
    *'''OPEN''': Open tickets are considered unresolved issues by SoftLayer and can be assigned to a SoftLayer employee for work. Tickets created by portal or API users are created in the Open state.
    *'''ASSIGNED''': Assigned tickets are identical to open tickets, but are assigned to an individual SoftLayer employee. An assigned ticket is actively being worked by SoftLayer.
    *'''CLOSED''': Tickets are closed when the issue at hand is considered resolved. A SoftLayer employee can change a ticket's status from Closed to Open or Assigned if the need arises.


    A ticket usually goes from the Open to Assigned to Closed states during its life cycle. If a ticket is forwarded from one department to another it may change from the Assigned state back to Open until it is assigned to a member of the new department.
    See Also:
    SoftLayer_Ticket_Status

    • Constructor Detail

      • Status

        public Status()

    • Method Detail

      • getId

        public Long getId()

      • setId

        public void setId​(Long id)

      • isIdSpecified

        public boolean isIdSpecified()

      • unsetId

        public void unsetId()

      • getName

        public String getName()

      • setName

        public void setName​(String name)

      • isNameSpecified

        public boolean isNameSpecified()

      • unsetName

        public void unsetName()