Package com.softlayer.api.service.ticket.update

Interface Employee.Service

All Superinterfaces:

Maskable, ResultLimitable, Service

Enclosing class:

Employee

@ApiService("SoftLayer_Ticket_Update_Employee")
public static interface Employee.Service
extends Service

Retrieve an update to a ticket made by a SoftLayer employee. Ticket updates created by employees have the option of being rated on a one to five scale. Because customer updates don't have this ability the SoftLayer_Ticket_Update_Employee class has it's own service.

See Also:

SoftLayer_Ticket_Update_Employee

Method Summary

Modifier and Type	Method	Description
Boolean	addResponseRating(Long responseRating, Long responseIndex)	As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate the responses that its employees give on tickets.
Employee.ServiceAsync	asAsync()	Get an async version of this service
Employee	getObject()	getObject retrieves the SoftLayer_Ticket_Update_Employee object whose ID number corresponds to the ID number of the init parameter passed to the SoftLayer_Ticket_Update_Employee service.
void	setMask(Employee.Mask mask)
Employee.Mask	withMask()	Use the existing mask on this service or create it if not present
Employee.Mask	withNewMask()	Overwrite the existing mask on this service with a new one and return it

Methods inherited from interface com.softlayer.api.Maskable

clearMask, setMask, setMask

Methods inherited from interface com.softlayer.api.ResultLimitable

getLastResponseTotalItemCount, getResultLimit, setResultLimit

Method Detail

asAsync

Employee.ServiceAsync asAsync()

Description copied from interface: Service

Get an async version of this service

Specified by:

asAsync in interface Service

withNewMask

Employee.Mask withNewMask()

Description copied from interface: Maskable

Overwrite the existing mask on this service with a new one and return it

Specified by:

withNewMask in interface Maskable

withMask

Employee.Mask withMask()

Description copied from interface: Maskable

Use the existing mask on this service or create it if not present

Specified by:

withMask in interface Maskable

setMask

void setMask(Employee.Mask mask)

addResponseRating

@ApiMethod(instanceRequired=true)
Boolean addResponseRating(Long responseRating,
                          Long responseIndex)

As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate the responses that its employees give on tickets. addResponseRating() sets the rating for a single ticket update made by a SoftLayer employee. Ticket ratings have the integer values 1 through 5, with 1 being the worst and 5 being the best. Once the rating is set ''addResponseRating()'' returns a boolean true.

See Also:

SoftLayer_Ticket_Update_Employee::addResponseRating

getObject

@ApiMethod(instanceRequired=true)
Employee getObject()

getObject retrieves the SoftLayer_Ticket_Update_Employee object whose ID number corresponds to the ID number of the init parameter passed to the SoftLayer_Ticket_Update_Employee service. You can only retrieve employee updates to tickets that your API account has access to.

See Also:

SoftLayer_Ticket_Update_Employee::getObject