com.softlayer.api.service.ticket.Update

Direct Known Subclasses:: Agent, Chat, Customer, Employee

@ApiType("SoftLayer_Ticket_Update")
public class Update
extends Entity

The SoftLayer_Ticket_Update type relates to a single update to a ticket, either by a customer or an employee.

See Also:: SoftLayer_Ticket_Update

Nested Class Summary

Nested Classes

Modifier and Type Class Description

static class Update.Mask

Field Summary

Fields
Modifier and Type	Field	Description
`protected String`	`changeOwnerActivity`
`protected Liveperson`	`chat`	The chat between the Customer and Agent
`protected GregorianCalendar`	`createDate`	The data a ticket update was created.
`protected boolean`	`createDateSpecified`
`protected Interface`	`editor`	The user or SoftLayer employee who created a ticket update.
`protected Long`	`editorId`	The internal identifier of the SoftLayer portal or API user who created a ticket update.
`protected boolean`	`editorIdSpecified`
`protected String`	`editorType`	The type user who created a ticket update.
`protected boolean`	`editorTypeSpecified`
`protected String`	`entry`	The contents of a ticket update.
`protected boolean`	`entrySpecified`
`protected List<File>`	`fileAttachment`	The files attached to a ticket update.
`protected Long`	`fileAttachmentCount`	A count of the files attached to a ticket update.
`protected Long`	`id`	A ticket update's internal identifier.
`protected boolean`	`idSpecified`
`protected Ticket`	`ticket`	The ticket that a ticket update belongs to.
`protected Long`	`ticketId`	The internal identifier of the ticket that a ticket update belongs to.
`protected boolean`	`ticketIdSpecified`
`protected Type`	`type`	The Type of update to this ticket

Fields inherited from class com.softlayer.api.Type

unknownProperties

Constructor Summary

Constructors

Constructor Description

Update()

Method Summary

Modifier and Type	Method	Description
`String`	`getChangeOwnerActivity()`
`Liveperson`	`getChat()`
`GregorianCalendar`	`getCreateDate()`
`Interface`	`getEditor()`
`Long`	`getEditorId()`
`String`	`getEditorType()`
`String`	`getEntry()`
`List<File>`	`getFileAttachment()`
`Long`	`getFileAttachmentCount()`
`Long`	`getId()`
`Ticket`	`getTicket()`
`Long`	`getTicketId()`
`Type`	`getType()`
`boolean`	`isCreateDateSpecified()`
`boolean`	`isEditorIdSpecified()`
`boolean`	`isEditorTypeSpecified()`
`boolean`	`isEntrySpecified()`
`boolean`	`isIdSpecified()`
`boolean`	`isTicketIdSpecified()`
`void`	`setChangeOwnerActivity(String changeOwnerActivity)`
`void`	`setChat(Liveperson chat)`
`void`	`setCreateDate(GregorianCalendar createDate)`
`void`	`setEditor(Interface editor)`
`void`	`setEditorId(Long editorId)`
`void`	`setEditorType(String editorType)`
`void`	`setEntry(String entry)`
`void`	`setFileAttachmentCount(Long fileAttachmentCount)`
`void`	`setId(Long id)`
`void`	`setTicket(Ticket ticket)`
`void`	`setTicketId(Long ticketId)`
`void`	`setType(Type type)`
`void`	`unsetCreateDate()`
`void`	`unsetEditorId()`
`void`	`unsetEditorType()`
`void`	`unsetEntry()`
`void`	`unsetId()`
`void`	`unsetTicketId()`

Methods inherited from class com.softlayer.api.Type

getUnknownProperties, setUnknownProperties

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details
- changeOwnerActivity
  
  @ApiProperty protected String changeOwnerActivity
- chat
  
  @ApiProperty protected Liveperson chat
  
  The chat between the Customer and Agent
- editor
  
  @ApiProperty protected Interface editor
  
  The user or SoftLayer employee who created a ticket update.
- fileAttachment
  
  @ApiProperty protected List<File> fileAttachment
  
  The files attached to a ticket update.
- ticket
  
  @ApiProperty protected Ticket ticket
  
  The ticket that a ticket update belongs to.
- type
  
  @ApiProperty protected Type type
  
  The Type of update to this ticket
- createDate
  
  @ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar createDate
  
  The data a ticket update was created.
- createDateSpecified
  
  protected boolean createDateSpecified
- editorId
  
  @ApiProperty(canBeNullOrNotSet=true) protected Long editorId
  
  The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's ''editorType'' property is "USER".
- editorIdSpecified
  
  protected boolean editorIdSpecified
- editorType
  
  @ApiProperty(canBeNullOrNotSet=true) protected String editorType
  
  The type user who created a ticket update. This is either "USER" for an update created by a SoftLayer portal or API user, "EMPLOYEE" for an update created by a SoftLayer employee, or "AUTO" if a ticket update was generated automatically by SoftLayer's backend systems.
- editorTypeSpecified
  
  protected boolean editorTypeSpecified
- entry
  
  @ApiProperty(canBeNullOrNotSet=true) protected String entry
  
  The contents of a ticket update.
- entrySpecified
  
  protected boolean entrySpecified
- id
  
  @ApiProperty(canBeNullOrNotSet=true) protected Long id
  
  A ticket update's internal identifier.
- idSpecified
  
  protected boolean idSpecified
- ticketId
  
  @ApiProperty(canBeNullOrNotSet=true) protected Long ticketId
  
  The internal identifier of the ticket that a ticket update belongs to.
- ticketIdSpecified
  
  protected boolean ticketIdSpecified
- fileAttachmentCount
  
  @ApiProperty protected Long fileAttachmentCount
  
  A count of the files attached to a ticket update.
Constructor Details
- Update
  
  public Update()
Method Details
- getChangeOwnerActivity
  
  public String getChangeOwnerActivity()
- setChangeOwnerActivity
  
  public void setChangeOwnerActivity(String changeOwnerActivity)
- getChat
  
  public Liveperson getChat()
- setChat
  
  public void setChat(Liveperson chat)
- getEditor
  
  public Interface getEditor()
- setEditor
  
  public void setEditor(Interface editor)
- getFileAttachment
  
  public List<File> getFileAttachment()
- getTicket
  
  public Ticket getTicket()
- setTicket
  
  public void setTicket(Ticket ticket)
- getType
  
  public Type getType()
- setType
  
  public void setType(Type type)
- getCreateDate
  
  public GregorianCalendar getCreateDate()
- setCreateDate
  
  public void setCreateDate(GregorianCalendar createDate)
- isCreateDateSpecified
  
  public boolean isCreateDateSpecified()
- unsetCreateDate
  
  public void unsetCreateDate()
- getEditorId
  
  public Long getEditorId()
- setEditorId
  
  public void setEditorId(Long editorId)
- isEditorIdSpecified
  
  public boolean isEditorIdSpecified()
- unsetEditorId
  
  public void unsetEditorId()
- getEditorType
  
  public String getEditorType()
- setEditorType
  
  public void setEditorType(String editorType)
- isEditorTypeSpecified
  
  public boolean isEditorTypeSpecified()
- unsetEditorType
  
  public void unsetEditorType()
- getEntry
  
  public String getEntry()
- setEntry
  
  public void setEntry(String entry)
- isEntrySpecified
  
  public boolean isEntrySpecified()
- unsetEntry
  
  public void unsetEntry()
- getId
  
  public Long getId()
- setId
  
  public void setId(Long id)
- isIdSpecified
  
  public boolean isIdSpecified()
- unsetId
  
  public void unsetId()
- getTicketId
  
  public Long getTicketId()
- setTicketId
  
  public void setTicketId(Long ticketId)
- isTicketIdSpecified
  
  public boolean isTicketIdSpecified()
- unsetTicketId
  
  public void unsetTicketId()
- getFileAttachmentCount
  
  public Long getFileAttachmentCount()
- setFileAttachmentCount
  
  public void setFileAttachmentCount(Long fileAttachmentCount)

Class Update

Nested Class Summary

Field Summary

Fields inherited from class com.softlayer.api.Type

Constructor Summary

Method Summary

Methods inherited from class com.softlayer.api.Type

Methods inherited from class java.lang.Object

Field Details

Constructor Details

Method Details