Package com.softlayer.api.service.ticket.update

Interface Employee.Service

All Superinterfaces:
Maskable, ResultLimitable, Service
Enclosing class:
Employee
@ApiService("SoftLayer_Ticket_Update_Employee")
public static interface Employee.Service
extends Service
Retrieve an update to a ticket made by a SoftLayer employee. Ticket updates created by employees have the option of being rated on a one to five scale. Because customer updates don't have this ability the SoftLayer_Ticket_Update_Employee class has it's own service.
See Also:
SoftLayer_Ticket_Update_Employee

  • Method Details

    • asAsync

      Employee.ServiceAsync asAsync()
      Description copied from interface: Service
      Get an async version of this service
      Specified by:
      asAsync in interface Service

    • withNewMask

      Employee.Mask withNewMask()
      Description copied from interface: Maskable
      Overwrite the existing mask on this service with a new one and return it
      Specified by:
      withNewMask in interface Maskable

    • withMask

      Employee.Mask withMask()
      Description copied from interface: Maskable
      Use the existing mask on this service or create it if not present
      Specified by:
      withMask in interface Maskable

    • setMask

      void setMask​(Employee.Mask mask)

    • addResponseRating

      @ApiMethod(instanceRequired=true) Boolean addResponseRating​(Long responseRating, Long responseIndex)
      As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate the responses that its employees give on tickets. addResponseRating() sets the rating for a single ticket update made by a SoftLayer employee. Ticket ratings have the integer values 1 through 5, with 1 being the worst and 5 being the best. Once the rating is set ''addResponseRating()'' returns a boolean true.
      See Also:
      SoftLayer_Ticket_Update_Employee::addResponseRating

    • getObject

      @ApiMethod(instanceRequired=true) Employee getObject()
      getObject retrieves the SoftLayer_Ticket_Update_Employee object whose ID number corresponds to the ID number of the init parameter passed to the SoftLayer_Ticket_Update_Employee service. You can only retrieve employee updates to tickets that your API account has access to.
      See Also:
      SoftLayer_Ticket_Update_Employee::getObject