Package com.softlayer.api.service.ticket

Interface Subject.Service

All Superinterfaces:

Maskable, ResultLimitable, Service

Enclosing class:

Subject

@ApiService("SoftLayer_Ticket_Subject")
public static interface Subject.Service
extends Service

Every standard support ticket submitted to SoftLayer contains a relationship to a pre-determined subject which populates that ticket's title. The SoftLayer_Ticket_Subject service retrieves these subjects. These ticket subjects also determine which department a ticket is opened for.

See Also:

SoftLayer_Ticket_Subject

Method Summary

Modifier and Type	Method	Description
Subject.ServiceAsync	asAsync()	Get an async version of this service
List<Subject>	getAllObjects()	Retrieve all possible ticket subjects.
Category	getCategory()
List<Subject>	getChildren()	A child subject
Group	getGroup()
Subject	getObject()	getObject retrieves the SoftLayer_Ticket_Subject object whose ID number corresponds to the ID number of the init parameter passed to the SoftLayer_Ticket_Subject service.
Subject	getParent()	A parent subject
List<QuestionAnswer>	getTopFiveKnowledgeLayerQuestions()	SoftLayer maintains relationships between the generic subjects for standard administration and the top five commonly asked questions about these subjects.
void	setMask(Subject.Mask mask)
Subject.Mask	withMask()	Use the existing mask on this service or create it if not present
Subject.Mask	withNewMask()	Overwrite the existing mask on this service with a new one and return it

Methods inherited from interface com.softlayer.api.Maskable

clearMask, setMask, setMask

Methods inherited from interface com.softlayer.api.ResultLimitable

getLastResponseTotalItemCount, getResultLimit, setResultLimit

Method Details

asAsync

Subject.ServiceAsync asAsync()

Description copied from interface: Service

Get an async version of this service

Specified by:

asAsync in interface Service

withNewMask

Subject.Mask withNewMask()

Description copied from interface: Maskable

Overwrite the existing mask on this service with a new one and return it

Specified by:

withNewMask in interface Maskable

withMask

Subject.Mask withMask()

Description copied from interface: Maskable

Use the existing mask on this service or create it if not present

Specified by:

withMask in interface Maskable

setMask

void setMask(Subject.Mask mask)

getAllObjects

@ApiMethod List<Subject> getAllObjects()

Retrieve all possible ticket subjects. The SoftLayer customer portal uses this method in the add standard support ticket form.

See Also:

SoftLayer_Ticket_Subject::getAllObjects

getObject

@ApiMethod(instanceRequired=true) Subject getObject()

getObject retrieves the SoftLayer_Ticket_Subject object whose ID number corresponds to the ID number of the init parameter passed to the SoftLayer_Ticket_Subject service.

See Also:

SoftLayer_Ticket_Subject::getObject

getTopFiveKnowledgeLayerQuestions

@ApiMethod(instanceRequired=true) List<QuestionAnswer> getTopFiveKnowledgeLayerQuestions()

SoftLayer maintains relationships between the generic subjects for standard administration and the top five commonly asked questions about these subjects. getTopFileKnowledgeLayerQuestions() retrieves the top five questions and answers from the SoftLayer KnowledgeLayer related to the given ticket subject.

See Also:

SoftLayer_Ticket_Subject::getTopFiveKnowledgeLayerQuestions

getCategory

@ApiMethod(instanceRequired=true) Category getCategory()

See Also:

SoftLayer_Ticket_Subject::getCategory

getChildren

@ApiMethod(instanceRequired=true) List<Subject> getChildren()

A child subject

See Also:

SoftLayer_Ticket_Subject::getChildren

getGroup

@ApiMethod(instanceRequired=true) Group getGroup()

See Also:

SoftLayer_Ticket_Subject::getGroup

getParent

@ApiMethod(instanceRequired=true) Subject getParent()

A parent subject

See Also:

SoftLayer_Ticket_Subject::getParent