Package com.softlayer.api.service.ticket

Class Update

java.lang.Object
com.softlayer.api.Type
com.softlayer.api.service.Entity
com.softlayer.api.service.ticket.Update
Direct Known Subclasses:
Agent, Chat, Customer, Employee
@ApiType("SoftLayer_Ticket_Update")
public class Update
extends Entity
The SoftLayer_Ticket_Update type relates to a single update to a ticket, either by a customer or an employee.
See Also:
SoftLayer_Ticket_Update

  • Field Details

    • changeOwnerActivity

      @ApiProperty protected String changeOwnerActivity

    • chat

      @ApiProperty protected Liveperson chat
      The chat between the Customer and Agent

    • editor

      @ApiProperty protected Interface editor
      The user or SoftLayer employee who created a ticket update.

    • fileAttachment

      @ApiProperty protected List<File> fileAttachment
      The files attached to a ticket update.

    • ticket

      @ApiProperty protected Ticket ticket
      The ticket that a ticket update belongs to.

    • type

      @ApiProperty protected Type type
      The Type of update to this ticket

    • createDate

      @ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar createDate
      The data a ticket update was created.

    • createDateSpecified

      protected boolean createDateSpecified

    • editorId

      @ApiProperty(canBeNullOrNotSet=true) protected Long editorId
      The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's ''editorType'' property is "USER".

    • editorIdSpecified

      protected boolean editorIdSpecified

    • editorType

      @ApiProperty(canBeNullOrNotSet=true) protected String editorType
      The type user who created a ticket update. This is either "USER" for an update created by a SoftLayer portal or API user, "EMPLOYEE" for an update created by a SoftLayer employee, or "AUTO" if a ticket update was generated automatically by SoftLayer's backend systems.

    • editorTypeSpecified

      protected boolean editorTypeSpecified

    • entry

      @ApiProperty(canBeNullOrNotSet=true) protected String entry
      The contents of a ticket update.

    • entrySpecified

      protected boolean entrySpecified

    • id

      @ApiProperty(canBeNullOrNotSet=true) protected Long id
      A ticket update's internal identifier.

    • idSpecified

      protected boolean idSpecified

    • ticketId

      @ApiProperty(canBeNullOrNotSet=true) protected Long ticketId
      The internal identifier of the ticket that a ticket update belongs to.

    • ticketIdSpecified

      protected boolean ticketIdSpecified

    • fileAttachmentCount

      @ApiProperty protected Long fileAttachmentCount
      A count of the files attached to a ticket update.

  • Constructor Details

    • Update

      public Update()

  • Method Details

    • getChangeOwnerActivity

      public String getChangeOwnerActivity()

    • setChangeOwnerActivity

      public void setChangeOwnerActivity​(String changeOwnerActivity)

    • getChat

      public Liveperson getChat()

    • setChat

      public void setChat​(Liveperson chat)

    • getEditor

      public Interface getEditor()

    • setEditor

      public void setEditor​(Interface editor)

    • getFileAttachment

      public List<File> getFileAttachment()

    • getTicket

      public Ticket getTicket()

    • setTicket

      public void setTicket​(Ticket ticket)

    • getType

      public Type getType()

    • setType

      public void setType​(Type type)

    • getCreateDate

      public GregorianCalendar getCreateDate()

    • setCreateDate

      public void setCreateDate​(GregorianCalendar createDate)

    • isCreateDateSpecified

      public boolean isCreateDateSpecified()

    • unsetCreateDate

      public void unsetCreateDate()

    • getEditorId

      public Long getEditorId()

    • setEditorId

      public void setEditorId​(Long editorId)

    • isEditorIdSpecified

      public boolean isEditorIdSpecified()

    • unsetEditorId

      public void unsetEditorId()

    • getEditorType

      public String getEditorType()

    • setEditorType

      public void setEditorType​(String editorType)

    • isEditorTypeSpecified

      public boolean isEditorTypeSpecified()

    • unsetEditorType

      public void unsetEditorType()

    • getEntry

      public String getEntry()

    • setEntry

      public void setEntry​(String entry)

    • isEntrySpecified

      public boolean isEntrySpecified()

    • unsetEntry

      public void unsetEntry()

    • getId

      public Long getId()

    • setId

      public void setId​(Long id)

    • isIdSpecified

      public boolean isIdSpecified()

    • unsetId

      public void unsetId()

    • getTicketId

      public Long getTicketId()

    • setTicketId

      public void setTicketId​(Long ticketId)

    • isTicketIdSpecified

      public boolean isTicketIdSpecified()

    • unsetTicketId

      public void unsetTicketId()

    • getFileAttachmentCount

      public Long getFileAttachmentCount()

    • setFileAttachmentCount

      public void setFileAttachmentCount​(Long fileAttachmentCount)