Package com.softlayer.api.service

Class Ticket

java.lang.Object
com.softlayer.api.Type
com.softlayer.api.service.Entity
com.softlayer.api.service.Ticket
@ApiType("SoftLayer_Ticket")
public class Ticket
extends Entity
The SoftLayer_Ticket data type models a single SoftLayer customer support or notification ticket. Each ticket object contains references to it's updates, the user it's assigned to, the SoftLayer department and employee that it's assigned to, and any hardware objects or attached files associated with the ticket. Tickets are described in further detail on the [[SoftLayer_Ticket]] service page.

To create a support ticket execute the [[SoftLayer_Ticket::createStandardTicket|createStandardTicket]] or [[SoftLayer_Ticket::createAdministrativeTicket|createAdministrativeTicket]] methods in the SoftLayer_Ticket service. To create an upgrade ticket for the SoftLayer sales group execute the [[SoftLayer_Ticket::createUpgradeTicket|createUpgradeTicket]].
See Also:
SoftLayer_Ticket

  • Field Details

    • account

      @ApiProperty protected Account account
      The SoftLayer customer account associated with a ticket.

    • assignedAgents

      @ApiProperty protected List<Customer> assignedAgents

    • assignedUser

      @ApiProperty protected Customer assignedUser
      The portal user that a ticket is assigned to.

    • attachedAdditionalEmails

      @ApiProperty protected List<AdditionalEmail> attachedAdditionalEmails
      The list of additional emails to notify when a ticket update is made.

    • attachedDedicatedHosts

      @ApiProperty protected List<DedicatedHost> attachedDedicatedHosts
      The Dedicated Hosts associated with a ticket. This is used in cases where a ticket is directly associated with one or more Dedicated Hosts.

    • attachedFiles

      @ApiProperty protected List<File> attachedFiles
      The files attached to a ticket.

    • attachedHardware

      @ApiProperty protected List<Hardware> attachedHardware
      The hardware associated with a ticket. This is used in cases where a ticket is directly associated with one or more pieces of hardware.

    • attachedHardwareCount

      @ApiProperty protected Long attachedHardwareCount

    • attachedResources

      @ApiProperty protected List<Attachment> attachedResources

    • attachedVirtualGuests

      @ApiProperty protected List<Guest> attachedVirtualGuests
      The virtual guests associated with a ticket. This is used in cases where a ticket is directly associated with one or more virtualized guests installations or Virtual Servers.

    • awaitingUserResponseFlag

      @ApiProperty protected Boolean awaitingUserResponseFlag
      Ticket is waiting on a response from a customer flag.

    • bnppSupportedFlag

      @ApiProperty protected Boolean bnppSupportedFlag
      A ticket's associated BNPP compliant record

    • cancellationRequest

      @ApiProperty protected Request cancellationRequest
      A service cancellation request.

    • employeeAttachments

      @ApiProperty protected List<Employee> employeeAttachments

    • euSupportedFlag

      @ApiProperty protected Boolean euSupportedFlag
      A ticket's associated EU compliant record

    • firstAttachedResource

      @ApiProperty protected Attachment firstAttachedResource
      The first physical or virtual server attached to a ticket.

    • firstUpdate

      @ApiProperty protected Update firstUpdate
      The first update made to a ticket. This is typically the contents of a ticket when it's created.

    • fsboaSupportedFlag

      @ApiProperty protected Boolean fsboaSupportedFlag
      A ticket's associated FSBOA compliant record

    • group

      @ApiProperty protected Group group
      The SoftLayer department that a ticket is assigned to.

    • invoiceItems

      @ApiProperty protected List<Item> invoiceItems
      The invoice items associated with a ticket. Ticket based invoice items only exist when a ticket incurs a fee that has been invoiced.

    • lastActivity

      @ApiProperty protected Activity lastActivity

    • lastEditor

      @ApiProperty protected Interface lastEditor

    • lastUpdate

      @ApiProperty protected Update lastUpdate
      The last update made to a ticket.

    • location

      @ApiProperty protected Location location
      A ticket's associated location within the SoftLayer location hierarchy.

    • newUpdatesFlag

      @ApiProperty protected Boolean newUpdatesFlag
      True if there are new, unread updates to this ticket for the current user, False otherwise.

    • scheduledActions

      @ApiProperty protected List<Transaction> scheduledActions

    • serverAdministrationBillingInvoice

      @ApiProperty protected Invoice serverAdministrationBillingInvoice
      The invoice associated with a ticket. Only tickets with an associated administrative charge have an invoice.

    • serverAdministrationRefundInvoice

      @ApiProperty protected Invoice serverAdministrationRefundInvoice
      The refund invoice associated with a ticket. Only tickets with a refund applied in them have an associated refund invoice.

    • serviceProvider

      @ApiProperty protected Provider serviceProvider

    • state

      @ApiProperty protected List<State> state

    • status

      @ApiProperty protected Status status
      A ticket's status.

    • subject

      @ApiProperty protected Subject subject
      A ticket's subject. Only standard support tickets have an associated subject. A standard support ticket's title corresponds with it's subject's name.

    • tagReferences

      @ApiProperty protected List<Reference> tagReferences

    • updateRatingFlag

      @ApiProperty protected Boolean updateRatingFlag
      Whether employees' updates of this ticket could be rated by customer

    • updates

      @ApiProperty protected List<Update> updates
      A ticket's updates.

    • accountId

      @ApiProperty(canBeNullOrNotSet=true) protected Long accountId
      An internal identifier of the SoftLayer customer account that a ticket is associated with.

    • accountIdSpecified

      protected boolean accountIdSpecified

    • assignedUserId

      @ApiProperty(canBeNullOrNotSet=true) protected Long assignedUserId
      An internal identifier of the portal user that a ticket is assigned to.

    • assignedUserIdSpecified

      protected boolean assignedUserIdSpecified

    • billableFlag

      @ApiProperty(canBeNullOrNotSet=true) protected Boolean billableFlag
      Whether a ticket has a one-time charge associated with it. Standard tickets are free while administrative tickets typically cost $3 USD.

    • billableFlagSpecified

      protected boolean billableFlagSpecified

    • bnppSupportedLocationId

      @ApiProperty(canBeNullOrNotSet=true) protected Long bnppSupportedLocationId

    • bnppSupportedLocationIdSpecified

      protected boolean bnppSupportedLocationIdSpecified

    • changeOwnerFlag

      @ApiProperty(canBeNullOrNotSet=true) protected Boolean changeOwnerFlag

    • changeOwnerFlagSpecified

      protected boolean changeOwnerFlagSpecified

    • createDate

      @ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar createDate
      The date that a ticket was created.

    • createDateSpecified

      protected boolean createDateSpecified

    • euSupportedLocationId

      @ApiProperty(canBeNullOrNotSet=true) protected Long euSupportedLocationId

    • euSupportedLocationIdSpecified

      protected boolean euSupportedLocationIdSpecified

    • finalComments

      @ApiProperty(canBeNullOrNotSet=true) protected String finalComments
      Feedback left by a portal or API user on their experiences in a ticket. Final comments may be created after a ticket is closed.

    • finalCommentsSpecified

      protected boolean finalCommentsSpecified

    • groupId

      @ApiProperty(canBeNullOrNotSet=true) protected Long groupId
      The internal identifier of the SoftLayer department that a ticket is assigned to.

    • groupIdSpecified

      protected boolean groupIdSpecified

    • id

      @ApiProperty(canBeNullOrNotSet=true) protected Long id
      A ticket's internal identifier. Each ticket is defined by a unique identifier.

    • idSpecified

      protected boolean idSpecified

    • lastEditDate

      @ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar lastEditDate
      The date that a ticket was last modified. A modification does not necessarily mean that an update was added.

    • lastEditDateSpecified

      protected boolean lastEditDateSpecified

    • lastEditType

      @ApiProperty(canBeNullOrNotSet=true) protected String lastEditType
      The type of user who last edited or updated a ticket. This is either "EMPLOYEE" or "USER".

    • lastEditTypeSpecified

      protected boolean lastEditTypeSpecified

    • lastResponseDate

      @ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar lastResponseDate
      The date that the last ticket update was made

    • lastResponseDateSpecified

      protected boolean lastResponseDateSpecified

    • locationId

      @ApiProperty(canBeNullOrNotSet=true) protected Long locationId
      The internal identifier of the location associated with a ticket.

    • locationIdSpecified

      protected boolean locationIdSpecified

    • modifyDate

      @ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar modifyDate
      The date that a ticket was last updated.

    • modifyDateSpecified

      protected boolean modifyDateSpecified

    • notifyUserOnUpdateFlag

      @ApiProperty(canBeNullOrNotSet=true) protected Boolean notifyUserOnUpdateFlag
      Whether or not the user who owns a ticket is notified via email when a ticket is updated.

    • notifyUserOnUpdateFlagSpecified

      protected boolean notifyUserOnUpdateFlagSpecified

    • originatingIpAddress

      @ApiProperty(canBeNullOrNotSet=true) protected String originatingIpAddress
      The IP address of the user who opened a ticket.

    • originatingIpAddressSpecified

      protected boolean originatingIpAddressSpecified

    • priority

      @ApiProperty(canBeNullOrNotSet=true) protected Long priority

    • prioritySpecified

      protected boolean prioritySpecified

    • responsibleBrandId

      @ApiProperty(canBeNullOrNotSet=true) protected Long responsibleBrandId

    • responsibleBrandIdSpecified

      protected boolean responsibleBrandIdSpecified

    • serverAdministrationBillingAmount

      @ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationBillingAmount
      The amount of money in US Dollars ($USD) that a ticket has charged to an account. A ticket's administrative billing amount is a one time charge and only applies to administrative support tickets.

    • serverAdministrationBillingAmountSpecified

      protected boolean serverAdministrationBillingAmountSpecified

    • serverAdministrationBillingInvoiceId

      @ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationBillingInvoiceId
      The internal identifier of the invoice associated with a ticket's administrative charge. Only tickets with an administrative charge have an associated invoice.

    • serverAdministrationBillingInvoiceIdSpecified

      protected boolean serverAdministrationBillingInvoiceIdSpecified

    • serverAdministrationFlag

      @ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationFlag
      Whether a ticket is a standard or an administrative support ticket. Administrative support tickets typically incur a $3 USD charge.

    • serverAdministrationFlagSpecified

      protected boolean serverAdministrationFlagSpecified

    • serverAdministrationRefundInvoiceId

      @ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationRefundInvoiceId
      The internal identifier of the refund invoice associated with a ticket. Only tickets with an account refund associated with them have an associated refund invoice.

    • serverAdministrationRefundInvoiceIdSpecified

      protected boolean serverAdministrationRefundInvoiceIdSpecified

    • serviceProviderId

      @ApiProperty(canBeNullOrNotSet=true) protected Long serviceProviderId

    • serviceProviderIdSpecified

      protected boolean serviceProviderIdSpecified

    • serviceProviderResourceId

      @ApiProperty(canBeNullOrNotSet=true) protected String serviceProviderResourceId
      A ticket's internal identifier at its service provider. Each ticket is defined by a unique identifier.

    • serviceProviderResourceIdSpecified

      protected boolean serviceProviderResourceIdSpecified

    • statusId

      @ApiProperty(canBeNullOrNotSet=true) protected Long statusId
      A ticket status' internal identifier.

    • statusIdSpecified

      protected boolean statusIdSpecified

    • subjectId

      @ApiProperty(canBeNullOrNotSet=true) protected Long subjectId
      An internal identifier of the pre-set subject that a ticket is associated with. Standard support tickets have a subject set while administrative tickets have a null subject. A standard support ticket's title is the name of it's associated subject.

    • subjectIdSpecified

      protected boolean subjectIdSpecified

    • title

      @ApiProperty(canBeNullOrNotSet=true) protected String title
      A ticket's title. This is typically a brief summary of the issue described in the ticket.

    • titleSpecified

      protected boolean titleSpecified

    • totalUpdateCount

      @ApiProperty(canBeNullOrNotSet=true) protected Long totalUpdateCount

    • totalUpdateCountSpecified

      protected boolean totalUpdateCountSpecified

    • userEditableFlag

      @ApiProperty(canBeNullOrNotSet=true) protected Boolean userEditableFlag
      Whether a user is able to update a ticket.

    • userEditableFlagSpecified

      protected boolean userEditableFlagSpecified

    • assignedAgentCount

      @ApiProperty protected Long assignedAgentCount
      A count of

    • attachedAdditionalEmailCount

      @ApiProperty protected Long attachedAdditionalEmailCount
      A count of the list of additional emails to notify when a ticket update is made.

    • attachedDedicatedHostCount

      @ApiProperty protected Long attachedDedicatedHostCount
      A count of the Dedicated Hosts associated with a ticket. This is used in cases where a ticket is directly associated with one or more Dedicated Hosts.

    • attachedFileCount

      @ApiProperty protected Long attachedFileCount
      A count of the files attached to a ticket.

    • attachedResourceCount

      @ApiProperty protected Long attachedResourceCount
      A count of

    • attachedVirtualGuestCount

      @ApiProperty protected Long attachedVirtualGuestCount
      A count of the virtual guests associated with a ticket. This is used in cases where a ticket is directly associated with one or more virtualized guests installations or Virtual Servers.

    • employeeAttachmentCount

      @ApiProperty protected Long employeeAttachmentCount
      A count of

    • invoiceItemCount

      @ApiProperty protected Long invoiceItemCount
      A count of the invoice items associated with a ticket. Ticket based invoice items only exist when a ticket incurs a fee that has been invoiced.

    • scheduledActionCount

      @ApiProperty protected Long scheduledActionCount
      A count of

    • stateCount

      @ApiProperty protected Long stateCount
      A count of

    • tagReferenceCount

      @ApiProperty protected Long tagReferenceCount
      A count of

    • updateCount

      @ApiProperty protected Long updateCount
      A count of a ticket's updates.

  • Constructor Details

    • Ticket

      public Ticket()

  • Method Details

    • getAccount

      public Account getAccount()

    • setAccount

      public void setAccount​(Account account)

    • getAssignedAgents

      public List<Customer> getAssignedAgents()

    • getAssignedUser

      public Customer getAssignedUser()

    • setAssignedUser

      public void setAssignedUser​(Customer assignedUser)

    • getAttachedAdditionalEmails

      public List<AdditionalEmail> getAttachedAdditionalEmails()

    • getAttachedDedicatedHosts

      public List<DedicatedHost> getAttachedDedicatedHosts()

    • getAttachedFiles

      public List<File> getAttachedFiles()

    • getAttachedHardware

      public List<Hardware> getAttachedHardware()

    • getAttachedHardwareCount

      public Long getAttachedHardwareCount()

    • setAttachedHardwareCount

      public void setAttachedHardwareCount​(Long attachedHardwareCount)

    • getAttachedResources

      public List<Attachment> getAttachedResources()

    • getAttachedVirtualGuests

      public List<Guest> getAttachedVirtualGuests()

    • getAwaitingUserResponseFlag

      public Boolean getAwaitingUserResponseFlag()

    • setAwaitingUserResponseFlag

      public void setAwaitingUserResponseFlag​(Boolean awaitingUserResponseFlag)

    • getBnppSupportedFlag

      public Boolean getBnppSupportedFlag()

    • setBnppSupportedFlag

      public void setBnppSupportedFlag​(Boolean bnppSupportedFlag)

    • getCancellationRequest

      public Request getCancellationRequest()

    • setCancellationRequest

      public void setCancellationRequest​(Request cancellationRequest)

    • getEmployeeAttachments

      public List<Employee> getEmployeeAttachments()

    • getEuSupportedFlag

      public Boolean getEuSupportedFlag()

    • setEuSupportedFlag

      public void setEuSupportedFlag​(Boolean euSupportedFlag)

    • getFirstAttachedResource

      public Attachment getFirstAttachedResource()

    • setFirstAttachedResource

      public void setFirstAttachedResource​(Attachment firstAttachedResource)

    • getFirstUpdate

      public Update getFirstUpdate()

    • setFirstUpdate

      public void setFirstUpdate​(Update firstUpdate)

    • getFsboaSupportedFlag

      public Boolean getFsboaSupportedFlag()

    • setFsboaSupportedFlag

      public void setFsboaSupportedFlag​(Boolean fsboaSupportedFlag)

    • getGroup

      public Group getGroup()

    • setGroup

      public void setGroup​(Group group)

    • getInvoiceItems

      public List<Item> getInvoiceItems()

    • getLastActivity

      public Activity getLastActivity()

    • setLastActivity

      public void setLastActivity​(Activity lastActivity)

    • getLastEditor

      public Interface getLastEditor()

    • setLastEditor

      public void setLastEditor​(Interface lastEditor)

    • getLastUpdate

      public Update getLastUpdate()

    • setLastUpdate

      public void setLastUpdate​(Update lastUpdate)

    • getLocation

      public Location getLocation()

    • setLocation

      public void setLocation​(Location location)

    • getNewUpdatesFlag

      public Boolean getNewUpdatesFlag()

    • setNewUpdatesFlag

      public void setNewUpdatesFlag​(Boolean newUpdatesFlag)

    • getScheduledActions

      public List<Transaction> getScheduledActions()

    • getServerAdministrationBillingInvoice

      public Invoice getServerAdministrationBillingInvoice()

    • setServerAdministrationBillingInvoice

      public void setServerAdministrationBillingInvoice​(Invoice serverAdministrationBillingInvoice)

    • getServerAdministrationRefundInvoice

      public Invoice getServerAdministrationRefundInvoice()

    • setServerAdministrationRefundInvoice

      public void setServerAdministrationRefundInvoice​(Invoice serverAdministrationRefundInvoice)

    • getServiceProvider

      public Provider getServiceProvider()

    • setServiceProvider

      public void setServiceProvider​(Provider serviceProvider)

    • getState

      public List<State> getState()

    • getStatus

      public Status getStatus()

    • setStatus

      public void setStatus​(Status status)

    • getSubject

      public Subject getSubject()

    • setSubject

      public void setSubject​(Subject subject)

    • getTagReferences

      public List<Reference> getTagReferences()

    • getUpdateRatingFlag

      public Boolean getUpdateRatingFlag()

    • setUpdateRatingFlag

      public void setUpdateRatingFlag​(Boolean updateRatingFlag)

    • getUpdates

      public List<Update> getUpdates()

    • getAccountId

      public Long getAccountId()

    • setAccountId

      public void setAccountId​(Long accountId)

    • isAccountIdSpecified

      public boolean isAccountIdSpecified()

    • unsetAccountId

      public void unsetAccountId()

    • getAssignedUserId

      public Long getAssignedUserId()

    • setAssignedUserId

      public void setAssignedUserId​(Long assignedUserId)

    • isAssignedUserIdSpecified

      public boolean isAssignedUserIdSpecified()

    • unsetAssignedUserId

      public void unsetAssignedUserId()

    • getBillableFlag

      public Boolean getBillableFlag()

    • setBillableFlag

      public void setBillableFlag​(Boolean billableFlag)

    • isBillableFlagSpecified

      public boolean isBillableFlagSpecified()

    • unsetBillableFlag

      public void unsetBillableFlag()

    • getBnppSupportedLocationId

      public Long getBnppSupportedLocationId()

    • setBnppSupportedLocationId

      public void setBnppSupportedLocationId​(Long bnppSupportedLocationId)

    • isBnppSupportedLocationIdSpecified

      public boolean isBnppSupportedLocationIdSpecified()

    • unsetBnppSupportedLocationId

      public void unsetBnppSupportedLocationId()

    • getChangeOwnerFlag

      public Boolean getChangeOwnerFlag()

    • setChangeOwnerFlag

      public void setChangeOwnerFlag​(Boolean changeOwnerFlag)

    • isChangeOwnerFlagSpecified

      public boolean isChangeOwnerFlagSpecified()

    • unsetChangeOwnerFlag

      public void unsetChangeOwnerFlag()

    • getCreateDate

      public GregorianCalendar getCreateDate()

    • setCreateDate

      public void setCreateDate​(GregorianCalendar createDate)

    • isCreateDateSpecified

      public boolean isCreateDateSpecified()

    • unsetCreateDate

      public void unsetCreateDate()

    • getEuSupportedLocationId

      public Long getEuSupportedLocationId()

    • setEuSupportedLocationId

      public void setEuSupportedLocationId​(Long euSupportedLocationId)

    • isEuSupportedLocationIdSpecified

      public boolean isEuSupportedLocationIdSpecified()

    • unsetEuSupportedLocationId

      public void unsetEuSupportedLocationId()

    • getFinalComments

      public String getFinalComments()

    • setFinalComments

      public void setFinalComments​(String finalComments)

    • isFinalCommentsSpecified

      public boolean isFinalCommentsSpecified()

    • unsetFinalComments

      public void unsetFinalComments()

    • getGroupId

      public Long getGroupId()

    • setGroupId

      public void setGroupId​(Long groupId)

    • isGroupIdSpecified

      public boolean isGroupIdSpecified()

    • unsetGroupId

      public void unsetGroupId()

    • getId

      public Long getId()

    • setId

      public void setId​(Long id)

    • isIdSpecified

      public boolean isIdSpecified()

    • unsetId

      public void unsetId()

    • getLastEditDate

      public GregorianCalendar getLastEditDate()

    • setLastEditDate

      public void setLastEditDate​(GregorianCalendar lastEditDate)

    • isLastEditDateSpecified

      public boolean isLastEditDateSpecified()

    • unsetLastEditDate

      public void unsetLastEditDate()

    • getLastEditType

      public String getLastEditType()

    • setLastEditType

      public void setLastEditType​(String lastEditType)

    • isLastEditTypeSpecified

      public boolean isLastEditTypeSpecified()

    • unsetLastEditType

      public void unsetLastEditType()

    • getLastResponseDate

      public GregorianCalendar getLastResponseDate()

    • setLastResponseDate

      public void setLastResponseDate​(GregorianCalendar lastResponseDate)

    • isLastResponseDateSpecified

      public boolean isLastResponseDateSpecified()

    • unsetLastResponseDate

      public void unsetLastResponseDate()

    • getLocationId

      public Long getLocationId()

    • setLocationId

      public void setLocationId​(Long locationId)

    • isLocationIdSpecified

      public boolean isLocationIdSpecified()

    • unsetLocationId

      public void unsetLocationId()

    • getModifyDate

      public GregorianCalendar getModifyDate()

    • setModifyDate

      public void setModifyDate​(GregorianCalendar modifyDate)

    • isModifyDateSpecified

      public boolean isModifyDateSpecified()

    • unsetModifyDate

      public void unsetModifyDate()

    • getNotifyUserOnUpdateFlag

      public Boolean getNotifyUserOnUpdateFlag()

    • setNotifyUserOnUpdateFlag

      public void setNotifyUserOnUpdateFlag​(Boolean notifyUserOnUpdateFlag)

    • isNotifyUserOnUpdateFlagSpecified

      public boolean isNotifyUserOnUpdateFlagSpecified()

    • unsetNotifyUserOnUpdateFlag

      public void unsetNotifyUserOnUpdateFlag()

    • getOriginatingIpAddress

      public String getOriginatingIpAddress()

    • setOriginatingIpAddress

      public void setOriginatingIpAddress​(String originatingIpAddress)

    • isOriginatingIpAddressSpecified

      public boolean isOriginatingIpAddressSpecified()

    • unsetOriginatingIpAddress

      public void unsetOriginatingIpAddress()

    • getPriority

      public Long getPriority()

    • setPriority

      public void setPriority​(Long priority)

    • isPrioritySpecified

      public boolean isPrioritySpecified()

    • unsetPriority

      public void unsetPriority()

    • getResponsibleBrandId

      public Long getResponsibleBrandId()

    • setResponsibleBrandId

      public void setResponsibleBrandId​(Long responsibleBrandId)

    • isResponsibleBrandIdSpecified

      public boolean isResponsibleBrandIdSpecified()

    • unsetResponsibleBrandId

      public void unsetResponsibleBrandId()

    • getServerAdministrationBillingAmount

      public Long getServerAdministrationBillingAmount()

    • setServerAdministrationBillingAmount

      public void setServerAdministrationBillingAmount​(Long serverAdministrationBillingAmount)

    • isServerAdministrationBillingAmountSpecified

      public boolean isServerAdministrationBillingAmountSpecified()

    • unsetServerAdministrationBillingAmount

      public void unsetServerAdministrationBillingAmount()

    • getServerAdministrationBillingInvoiceId

      public Long getServerAdministrationBillingInvoiceId()

    • setServerAdministrationBillingInvoiceId

      public void setServerAdministrationBillingInvoiceId​(Long serverAdministrationBillingInvoiceId)

    • isServerAdministrationBillingInvoiceIdSpecified

      public boolean isServerAdministrationBillingInvoiceIdSpecified()

    • unsetServerAdministrationBillingInvoiceId

      public void unsetServerAdministrationBillingInvoiceId()

    • getServerAdministrationFlag

      public Long getServerAdministrationFlag()

    • setServerAdministrationFlag

      public void setServerAdministrationFlag​(Long serverAdministrationFlag)

    • isServerAdministrationFlagSpecified

      public boolean isServerAdministrationFlagSpecified()

    • unsetServerAdministrationFlag

      public void unsetServerAdministrationFlag()

    • getServerAdministrationRefundInvoiceId

      public Long getServerAdministrationRefundInvoiceId()

    • setServerAdministrationRefundInvoiceId

      public void setServerAdministrationRefundInvoiceId​(Long serverAdministrationRefundInvoiceId)

    • isServerAdministrationRefundInvoiceIdSpecified

      public boolean isServerAdministrationRefundInvoiceIdSpecified()

    • unsetServerAdministrationRefundInvoiceId

      public void unsetServerAdministrationRefundInvoiceId()

    • getServiceProviderId

      public Long getServiceProviderId()

    • setServiceProviderId

      public void setServiceProviderId​(Long serviceProviderId)

    • isServiceProviderIdSpecified

      public boolean isServiceProviderIdSpecified()

    • unsetServiceProviderId

      public void unsetServiceProviderId()

    • getServiceProviderResourceId

      public String getServiceProviderResourceId()

    • setServiceProviderResourceId

      public void setServiceProviderResourceId​(String serviceProviderResourceId)

    • isServiceProviderResourceIdSpecified

      public boolean isServiceProviderResourceIdSpecified()

    • unsetServiceProviderResourceId

      public void unsetServiceProviderResourceId()

    • getStatusId

      public Long getStatusId()

    • setStatusId

      public void setStatusId​(Long statusId)

    • isStatusIdSpecified

      public boolean isStatusIdSpecified()

    • unsetStatusId

      public void unsetStatusId()

    • getSubjectId

      public Long getSubjectId()

    • setSubjectId

      public void setSubjectId​(Long subjectId)

    • isSubjectIdSpecified

      public boolean isSubjectIdSpecified()

    • unsetSubjectId

      public void unsetSubjectId()

    • getTitle

      public String getTitle()

    • setTitle

      public void setTitle​(String title)

    • isTitleSpecified

      public boolean isTitleSpecified()

    • unsetTitle

      public void unsetTitle()

    • getTotalUpdateCount

      public Long getTotalUpdateCount()

    • setTotalUpdateCount

      public void setTotalUpdateCount​(Long totalUpdateCount)

    • isTotalUpdateCountSpecified

      public boolean isTotalUpdateCountSpecified()

    • unsetTotalUpdateCount

      public void unsetTotalUpdateCount()

    • getUserEditableFlag

      public Boolean getUserEditableFlag()

    • setUserEditableFlag

      public void setUserEditableFlag​(Boolean userEditableFlag)

    • isUserEditableFlagSpecified

      public boolean isUserEditableFlagSpecified()

    • unsetUserEditableFlag

      public void unsetUserEditableFlag()

    • getAssignedAgentCount

      public Long getAssignedAgentCount()

    • setAssignedAgentCount

      public void setAssignedAgentCount​(Long assignedAgentCount)

    • getAttachedAdditionalEmailCount

      public Long getAttachedAdditionalEmailCount()

    • setAttachedAdditionalEmailCount

      public void setAttachedAdditionalEmailCount​(Long attachedAdditionalEmailCount)

    • getAttachedDedicatedHostCount

      public Long getAttachedDedicatedHostCount()

    • setAttachedDedicatedHostCount

      public void setAttachedDedicatedHostCount​(Long attachedDedicatedHostCount)

    • getAttachedFileCount

      public Long getAttachedFileCount()

    • setAttachedFileCount

      public void setAttachedFileCount​(Long attachedFileCount)

    • getAttachedResourceCount

      public Long getAttachedResourceCount()

    • setAttachedResourceCount

      public void setAttachedResourceCount​(Long attachedResourceCount)

    • getAttachedVirtualGuestCount

      public Long getAttachedVirtualGuestCount()

    • setAttachedVirtualGuestCount

      public void setAttachedVirtualGuestCount​(Long attachedVirtualGuestCount)

    • getEmployeeAttachmentCount

      public Long getEmployeeAttachmentCount()

    • setEmployeeAttachmentCount

      public void setEmployeeAttachmentCount​(Long employeeAttachmentCount)

    • getInvoiceItemCount

      public Long getInvoiceItemCount()

    • setInvoiceItemCount

      public void setInvoiceItemCount​(Long invoiceItemCount)

    • getScheduledActionCount

      public Long getScheduledActionCount()

    • setScheduledActionCount

      public void setScheduledActionCount​(Long scheduledActionCount)

    • getStateCount

      public Long getStateCount()

    • setStateCount

      public void setStateCount​(Long stateCount)

    • getTagReferenceCount

      public Long getTagReferenceCount()

    • setTagReferenceCount

      public void setTagReferenceCount​(Long tagReferenceCount)

    • getUpdateCount

      public Long getUpdateCount()

    • setUpdateCount

      public void setUpdateCount​(Long updateCount)

    • asService

      public Ticket.Service asService​(ApiClient client)

    • service

      public static Ticket.Service service​(ApiClient client)

    • service

      public static Ticket.Service service​(ApiClient client, Long id)