Package com.softlayer.api.service.ticket
Class Status
- java.lang.Object
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- com.softlayer.api.Type
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- com.softlayer.api.service.Entity
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- com.softlayer.api.service.ticket.Status
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@ApiType("SoftLayer_Ticket_Status") public class Status extends Entity
The SoftLayer_Ticket_Status data type models the state of a ticket as it is worked by SoftLayer and its customers. Tickets exist in one of three states:
*'''OPEN''': Open tickets are considered unresolved issues by SoftLayer and can be assigned to a SoftLayer employee for work. Tickets created by portal or API users are created in the Open state.
*'''ASSIGNED''': Assigned tickets are identical to open tickets, but are assigned to an individual SoftLayer employee. An assigned ticket is actively being worked by SoftLayer.
*'''CLOSED''': Tickets are closed when the issue at hand is considered resolved. A SoftLayer employee can change a ticket's status from Closed to Open or Assigned if the need arises.
A ticket usually goes from the Open to Assigned to Closed states during its life cycle. If a ticket is forwarded from one department to another it may change from the Assigned state back to Open until it is assigned to a member of the new department.- See Also:
- SoftLayer_Ticket_Status
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Nested Class Summary
Nested Classes Modifier and Type Class Description static class
Status.Mask
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Field Summary
Fields Modifier and Type Field Description protected Long
id
A ticket status' internal identifier.protected boolean
idSpecified
protected String
name
A ticket status' name.protected boolean
nameSpecified
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Fields inherited from class com.softlayer.api.Type
unknownProperties
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Constructor Summary
Constructors Constructor Description Status()
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Method Summary
All Methods Instance Methods Concrete Methods Modifier and Type Method Description Long
getId()
String
getName()
boolean
isIdSpecified()
boolean
isNameSpecified()
void
setId(Long id)
void
setName(String name)
void
unsetId()
void
unsetName()
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Methods inherited from class com.softlayer.api.Type
getUnknownProperties, setUnknownProperties
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Field Detail
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id
@ApiProperty(canBeNullOrNotSet=true) protected Long id
A ticket status' internal identifier.
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idSpecified
protected boolean idSpecified
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name
@ApiProperty(canBeNullOrNotSet=true) protected String name
A ticket status' name.
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nameSpecified
protected boolean nameSpecified
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Method Detail
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getId
public Long getId()
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setId
public void setId(Long id)
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isIdSpecified
public boolean isIdSpecified()
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unsetId
public void unsetId()
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getName
public String getName()
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setName
public void setName(String name)
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isNameSpecified
public boolean isNameSpecified()
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unsetName
public void unsetName()
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