Package com.softlayer.api.service.ticket
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Interface Summary Interface Description Priority.Service Priority.ServiceAsync Subject.Service Every standard support ticket submitted to SoftLayer contains a relationship to a pre-determined subject which populates that ticket's title.Subject.ServiceAsync Survey.Service Survey.ServiceAsync -
Class Summary Class Description Activity Activity.Mask Attachment SoftLayer tickets have the ability to be associated with specific pieces of hardware in a customer's inventory.Attachment.Mask Chat Chat.Mask EuCompliance EuCompliance.Mask Group SoftLayer tickets have the ability to be assigned to one of SoftLayer's internal departments.Group.Mask Priority Priority.Mask State State.Mask Status The SoftLayer_Ticket_Status data type models the state of a ticket as it is worked by SoftLayer and its customers.Status.Mask Subject The SoftLayer_Ticket_Subject data type models one of the possible subjects that a standard support ticket may belong to.Subject.Mask Survey Survey.Mask Type Type.Mask Update The SoftLayer_Ticket_Update type relates to a single update to a ticket, either by a customer or an employee.Update.Mask