java.lang.Object
- com.softlayer.api.Type
- - com.softlayer.api.service.Entity
  - - com.softlayer.api.service.ticket.Update

Direct Known Subclasses:

Agent, Chat, Customer, Employee
```
@ApiType("SoftLayer_Ticket_Update")
public class Update
extends Entity
```
The SoftLayer_Ticket_Update type relates to a single update to a ticket, either by a customer or an employee.

See Also:

SoftLayer_Ticket_Update

Nested Class Summary

Nested Classes
Modifier and Type Class Description

static class Update.Mask

Field Summary

Fields
Modifier and Type	Field	Description
`protected String`	`changeOwnerActivity`
`protected Liveperson`	`chat`	The chat between the Customer and Agent
`protected GregorianCalendar`	`createDate`	The data a ticket update was created.
`protected boolean`	`createDateSpecified`
`protected Interface`	`editor`	The user or SoftLayer employee who created a ticket update.
`protected Long`	`editorId`	The internal identifier of the SoftLayer portal or API user who created a ticket update.
`protected boolean`	`editorIdSpecified`
`protected String`	`editorType`	The type user who created a ticket update.
`protected boolean`	`editorTypeSpecified`
`protected String`	`entry`	The contents of a ticket update.
`protected boolean`	`entrySpecified`
`protected List<File>`	`fileAttachment`	The files attached to a ticket update.
`protected Long`	`fileAttachmentCount`	A count of the files attached to a ticket update.
`protected Long`	`id`	A ticket update's internal identifier.
`protected boolean`	`idSpecified`
`protected Ticket`	`ticket`	The ticket that a ticket update belongs to.
`protected Long`	`ticketId`	The internal identifier of the ticket that a ticket update belongs to.
`protected boolean`	`ticketIdSpecified`
`protected Type`	`type`	The Type of update to this ticket

Fields inherited from class com.softlayer.api.Type
unknownProperties

Constructor Summary

Constructors
Constructor Description

Update()

Method Summary

All Methods Instance Methods Concrete Methods
Modifier and Type	Method	Description
`String`	`getChangeOwnerActivity()`
`Liveperson`	`getChat()`
`GregorianCalendar`	`getCreateDate()`
`Interface`	`getEditor()`
`Long`	`getEditorId()`
`String`	`getEditorType()`
`String`	`getEntry()`
`List<File>`	`getFileAttachment()`
`Long`	`getFileAttachmentCount()`
`Long`	`getId()`
`Ticket`	`getTicket()`
`Long`	`getTicketId()`
`Type`	`getType()`
`boolean`	`isCreateDateSpecified()`
`boolean`	`isEditorIdSpecified()`
`boolean`	`isEditorTypeSpecified()`
`boolean`	`isEntrySpecified()`
`boolean`	`isIdSpecified()`
`boolean`	`isTicketIdSpecified()`
`void`	`setChangeOwnerActivity(String changeOwnerActivity)`
`void`	`setChat(Liveperson chat)`
`void`	`setCreateDate(GregorianCalendar createDate)`
`void`	`setEditor(Interface editor)`
`void`	`setEditorId(Long editorId)`
`void`	`setEditorType(String editorType)`
`void`	`setEntry(String entry)`
`void`	`setFileAttachmentCount(Long fileAttachmentCount)`
`void`	`setId(Long id)`
`void`	`setTicket(Ticket ticket)`
`void`	`setTicketId(Long ticketId)`
`void`	`setType(Type type)`
`void`	`unsetCreateDate()`
`void`	`unsetEditorId()`
`void`	`unsetEditorType()`
`void`	`unsetEntry()`
`void`	`unsetId()`
`void`	`unsetTicketId()`

Methods inherited from class com.softlayer.api.Type
getUnknownProperties, setUnknownProperties

Methods inherited from class java.lang.Object
clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail
- changeOwnerActivity
```
@ApiProperty
protected String changeOwnerActivity
```
- chat
```
@ApiProperty
protected Liveperson chat
```
  The chat between the Customer and Agent
- editor
```
@ApiProperty
protected Interface editor
```
  The user or SoftLayer employee who created a ticket update.
- fileAttachment
```
@ApiProperty
protected List<File> fileAttachment
```
  The files attached to a ticket update.
- ticket
```
@ApiProperty
protected Ticket ticket
```
  The ticket that a ticket update belongs to.
- type
```
@ApiProperty
protected Type type
```
  The Type of update to this ticket
- createDate
```
@ApiProperty(canBeNullOrNotSet=true)
protected GregorianCalendar createDate
```
  The data a ticket update was created.
- createDateSpecified
```
protected boolean createDateSpecified
```
- editorId
```
@ApiProperty(canBeNullOrNotSet=true)
protected Long editorId
```
  The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's ''editorType'' property is "USER".
- editorIdSpecified
```
protected boolean editorIdSpecified
```
- editorType
```
@ApiProperty(canBeNullOrNotSet=true)
protected String editorType
```
  The type user who created a ticket update. This is either "USER" for an update created by a SoftLayer portal or API user, "EMPLOYEE" for an update created by a SoftLayer employee, or "AUTO" if a ticket update was generated automatically by SoftLayer's backend systems.
- editorTypeSpecified
```
protected boolean editorTypeSpecified
```
- entry
```
@ApiProperty(canBeNullOrNotSet=true)
protected String entry
```
  The contents of a ticket update.
- entrySpecified
```
protected boolean entrySpecified
```
- id
```
@ApiProperty(canBeNullOrNotSet=true)
protected Long id
```
  A ticket update's internal identifier.
- idSpecified
```
protected boolean idSpecified
```
- ticketId
```
@ApiProperty(canBeNullOrNotSet=true)
protected Long ticketId
```
  The internal identifier of the ticket that a ticket update belongs to.
- ticketIdSpecified
```
protected boolean ticketIdSpecified
```
- fileAttachmentCount
```
@ApiProperty
protected Long fileAttachmentCount
```
  A count of the files attached to a ticket update.

Constructor Detail
- Update
```
public Update()
```

Method Detail

getChangeOwnerActivity

public String getChangeOwnerActivity()

setChangeOwnerActivity

public void setChangeOwnerActivity(String changeOwnerActivity)

getChat
```
public Liveperson getChat()
```

setChat

public void setChat(Liveperson chat)

getEditor
```
public Interface getEditor()
```

setEditor

public void setEditor(Interface editor)

getFileAttachment
```
public List<File> getFileAttachment()
```

getTicket
```
public Ticket getTicket()
```

setTicket

public void setTicket(Ticket ticket)

getType
```
public Type getType()
```

setType
```
public void setType(Type type)
```

getCreateDate

public GregorianCalendar getCreateDate()

setCreateDate

public void setCreateDate(GregorianCalendar createDate)

isCreateDateSpecified

public boolean isCreateDateSpecified()

unsetCreateDate
```
public void unsetCreateDate()
```

getEditorId
```
public Long getEditorId()
```

setEditorId

public void setEditorId(Long editorId)

isEditorIdSpecified
```
public boolean isEditorIdSpecified()
```

unsetEditorId
```
public void unsetEditorId()
```

getEditorType
```
public String getEditorType()
```

setEditorType

public void setEditorType(String editorType)

isEditorTypeSpecified

public boolean isEditorTypeSpecified()

unsetEditorType
```
public void unsetEditorType()
```

getEntry
```
public String getEntry()
```

setEntry

public void setEntry(String entry)

isEntrySpecified
```
public boolean isEntrySpecified()
```

unsetEntry
```
public void unsetEntry()
```

getId
```
public Long getId()
```

setId
```
public void setId(Long id)
```

isIdSpecified
```
public boolean isIdSpecified()
```

unsetId
```
public void unsetId()
```

getTicketId
```
public Long getTicketId()
```

setTicketId

public void setTicketId(Long ticketId)

isTicketIdSpecified
```
public boolean isTicketIdSpecified()
```

unsetTicketId
```
public void unsetTicketId()
```

getFileAttachmentCount
```
public Long getFileAttachmentCount()
```

setFileAttachmentCount

public void setFileAttachmentCount(Long fileAttachmentCount)

Class Update

Nested Class Summary

Field Summary

Fields inherited from class com.softlayer.api.Type

Constructor Summary

Method Summary

Methods inherited from class com.softlayer.api.Type

Methods inherited from class java.lang.Object

Field Detail

changeOwnerActivity

chat

editor

fileAttachment

ticket

type

createDate

createDateSpecified

editorId

editorIdSpecified

editorType

editorTypeSpecified

entry

entrySpecified

id

idSpecified

ticketId

ticketIdSpecified

fileAttachmentCount

Constructor Detail

Update

Method Detail

getChangeOwnerActivity

setChangeOwnerActivity

getChat

setChat

getEditor

setEditor

getFileAttachment

getTicket

setTicket

getType

setType

getCreateDate

setCreateDate

isCreateDateSpecified

unsetCreateDate

getEditorId

setEditorId

isEditorIdSpecified

unsetEditorId

getEditorType

setEditorType

isEditorTypeSpecified

unsetEditorType

getEntry

setEntry

isEntrySpecified

unsetEntry

getId

setId

isIdSpecified

unsetId

getTicketId

setTicketId

isTicketIdSpecified

unsetTicketId

getFileAttachmentCount

setFileAttachmentCount