Package com.softlayer.api.service
Class Ticket
- java.lang.Object
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- com.softlayer.api.Type
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- com.softlayer.api.service.Entity
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- com.softlayer.api.service.Ticket
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@ApiType("SoftLayer_Ticket") public class Ticket extends Entity
The SoftLayer_Ticket data type models a single SoftLayer customer support or notification ticket. Each ticket object contains references to it's updates, the user it's assigned to, the SoftLayer department and employee that it's assigned to, and any hardware objects or attached files associated with the ticket. Tickets are described in further detail on the [[SoftLayer_Ticket]] service page.
To create a support ticket execute the [[SoftLayer_Ticket::createStandardTicket|createStandardTicket]] or [[SoftLayer_Ticket::createAdministrativeTicket|createAdministrativeTicket]] methods in the SoftLayer_Ticket service. To create an upgrade ticket for the SoftLayer sales group execute the [[SoftLayer_Ticket::createUpgradeTicket|createUpgradeTicket]].- See Also:
- SoftLayer_Ticket
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Nested Class Summary
Nested Classes Modifier and Type Class Description static class
Ticket.Mask
static interface
Ticket.Service
Tickets are SoftLayer's primary way to keep in touch with its customers.static interface
Ticket.ServiceAsync
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Field Summary
Fields Modifier and Type Field Description protected Account
account
The SoftLayer customer account associated with a ticket.protected Long
accountId
An internal identifier of the SoftLayer customer account that a ticket is associated with.protected boolean
accountIdSpecified
protected Long
assignedAgentCount
A count ofprotected List<Customer>
assignedAgents
protected Customer
assignedUser
The portal user that a ticket is assigned to.protected Long
assignedUserId
An internal identifier of the portal user that a ticket is assigned to.protected boolean
assignedUserIdSpecified
protected Long
attachedAdditionalEmailCount
A count of the list of additional emails to notify when a ticket update is made.protected List<AdditionalEmail>
attachedAdditionalEmails
The list of additional emails to notify when a ticket update is made.protected Long
attachedDedicatedHostCount
A count of the Dedicated Hosts associated with a ticket.protected List<DedicatedHost>
attachedDedicatedHosts
The Dedicated Hosts associated with a ticket.protected Long
attachedFileCount
A count of the files attached to a ticket.protected List<File>
attachedFiles
The files attached to a ticket.protected List<Hardware>
attachedHardware
The hardware associated with a ticket.protected Long
attachedHardwareCount
protected Long
attachedResourceCount
A count ofprotected List<Attachment>
attachedResources
protected Long
attachedVirtualGuestCount
A count of the virtual guests associated with a ticket.protected List<Guest>
attachedVirtualGuests
The virtual guests associated with a ticket.protected Boolean
awaitingUserResponseFlag
Ticket is waiting on a response from a customer flag.protected Boolean
billableFlag
Whether a ticket has a one-time charge associated with it.protected boolean
billableFlagSpecified
protected Boolean
bnppSupportedFlag
A ticket's associated BNPP compliant recordprotected Long
bnppSupportedLocationId
protected boolean
bnppSupportedLocationIdSpecified
protected Request
cancellationRequest
A service cancellation request.protected Boolean
changeOwnerFlag
protected boolean
changeOwnerFlagSpecified
protected GregorianCalendar
createDate
The date that a ticket was created.protected boolean
createDateSpecified
protected Long
employeeAttachmentCount
A count ofprotected List<Employee>
employeeAttachments
protected Boolean
euSupportedFlag
A ticket's associated EU compliant recordprotected Long
euSupportedLocationId
protected boolean
euSupportedLocationIdSpecified
protected String
finalComments
Feedback left by a portal or API user on their experiences in a ticket.protected boolean
finalCommentsSpecified
protected Attachment
firstAttachedResource
The first physical or virtual server attached to a ticket.protected Update
firstUpdate
The first update made to a ticket.protected Boolean
fsboaSupportedFlag
A ticket's associated FSBOA compliant recordprotected Group
group
The SoftLayer department that a ticket is assigned to.protected Long
groupId
The internal identifier of the SoftLayer department that a ticket is assigned to.protected boolean
groupIdSpecified
protected Long
id
A ticket's internal identifier.protected boolean
idSpecified
protected Long
invoiceItemCount
A count of the invoice items associated with a ticket.protected List<Item>
invoiceItems
The invoice items associated with a ticket.protected Activity
lastActivity
protected GregorianCalendar
lastEditDate
The date that a ticket was last modified.protected boolean
lastEditDateSpecified
protected Interface
lastEditor
protected String
lastEditType
The type of user who last edited or updated a ticket.protected boolean
lastEditTypeSpecified
protected GregorianCalendar
lastResponseDate
The date that the last ticket update was madeprotected boolean
lastResponseDateSpecified
protected Update
lastUpdate
The last update made to a ticket.protected Location
location
A ticket's associated location within the SoftLayer location hierarchy.protected Long
locationId
The internal identifier of the location associated with a ticket.protected boolean
locationIdSpecified
protected GregorianCalendar
modifyDate
The date that a ticket was last updated.protected boolean
modifyDateSpecified
protected Boolean
newUpdatesFlag
True if there are new, unread updates to this ticket for the current user, False otherwise.protected Boolean
notifyUserOnUpdateFlag
Whether or not the user who owns a ticket is notified via email when a ticket is updated.protected boolean
notifyUserOnUpdateFlagSpecified
protected String
originatingIpAddress
The IP address of the user who opened a ticket.protected boolean
originatingIpAddressSpecified
protected Long
priority
protected boolean
prioritySpecified
protected Long
responsibleBrandId
protected boolean
responsibleBrandIdSpecified
protected Long
scheduledActionCount
A count ofprotected List<Transaction>
scheduledActions
protected Long
serverAdministrationBillingAmount
The amount of money in US Dollars ($USD) that a ticket has charged to an account.protected boolean
serverAdministrationBillingAmountSpecified
protected Invoice
serverAdministrationBillingInvoice
The invoice associated with a ticket.protected Long
serverAdministrationBillingInvoiceId
The internal identifier of the invoice associated with a ticket's administrative charge.protected boolean
serverAdministrationBillingInvoiceIdSpecified
protected Long
serverAdministrationFlag
Whether a ticket is a standard or an administrative support ticket.protected boolean
serverAdministrationFlagSpecified
protected Invoice
serverAdministrationRefundInvoice
The refund invoice associated with a ticket.protected Long
serverAdministrationRefundInvoiceId
The internal identifier of the refund invoice associated with a ticket.protected boolean
serverAdministrationRefundInvoiceIdSpecified
protected Provider
serviceProvider
protected Long
serviceProviderId
protected boolean
serviceProviderIdSpecified
protected String
serviceProviderResourceId
A ticket's internal identifier at its service provider.protected boolean
serviceProviderResourceIdSpecified
protected List<State>
state
protected Long
stateCount
A count ofprotected Status
status
A ticket's status.protected Long
statusId
A ticket status' internal identifier.protected boolean
statusIdSpecified
protected Subject
subject
A ticket's subject.protected Long
subjectId
An internal identifier of the pre-set subject that a ticket is associated with.protected boolean
subjectIdSpecified
protected Long
tagReferenceCount
A count ofprotected List<Reference>
tagReferences
protected String
title
A ticket's title.protected boolean
titleSpecified
protected Long
totalUpdateCount
protected boolean
totalUpdateCountSpecified
protected Long
updateCount
A count of a ticket's updates.protected Boolean
updateRatingFlag
Whether employees' updates of this ticket could be rated by customerprotected List<Update>
updates
A ticket's updates.protected Boolean
userEditableFlag
Whether a user is able to update a ticket.protected boolean
userEditableFlagSpecified
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Fields inherited from class com.softlayer.api.Type
unknownProperties
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Constructor Summary
Constructors Constructor Description Ticket()
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Method Summary
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Methods inherited from class com.softlayer.api.Type
getUnknownProperties, setUnknownProperties
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Field Detail
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account
@ApiProperty protected Account account
The SoftLayer customer account associated with a ticket.
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assignedAgents
@ApiProperty protected List<Customer> assignedAgents
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assignedUser
@ApiProperty protected Customer assignedUser
The portal user that a ticket is assigned to.
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attachedAdditionalEmails
@ApiProperty protected List<AdditionalEmail> attachedAdditionalEmails
The list of additional emails to notify when a ticket update is made.
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attachedDedicatedHosts
@ApiProperty protected List<DedicatedHost> attachedDedicatedHosts
The Dedicated Hosts associated with a ticket. This is used in cases where a ticket is directly associated with one or more Dedicated Hosts.
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attachedFiles
@ApiProperty protected List<File> attachedFiles
The files attached to a ticket.
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attachedHardware
@ApiProperty protected List<Hardware> attachedHardware
The hardware associated with a ticket. This is used in cases where a ticket is directly associated with one or more pieces of hardware.
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attachedHardwareCount
@ApiProperty protected Long attachedHardwareCount
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attachedResources
@ApiProperty protected List<Attachment> attachedResources
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attachedVirtualGuests
@ApiProperty protected List<Guest> attachedVirtualGuests
The virtual guests associated with a ticket. This is used in cases where a ticket is directly associated with one or more virtualized guests installations or Virtual Servers.
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awaitingUserResponseFlag
@ApiProperty protected Boolean awaitingUserResponseFlag
Ticket is waiting on a response from a customer flag.
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bnppSupportedFlag
@ApiProperty protected Boolean bnppSupportedFlag
A ticket's associated BNPP compliant record
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cancellationRequest
@ApiProperty protected Request cancellationRequest
A service cancellation request.
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employeeAttachments
@ApiProperty protected List<Employee> employeeAttachments
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euSupportedFlag
@ApiProperty protected Boolean euSupportedFlag
A ticket's associated EU compliant record
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firstAttachedResource
@ApiProperty protected Attachment firstAttachedResource
The first physical or virtual server attached to a ticket.
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firstUpdate
@ApiProperty protected Update firstUpdate
The first update made to a ticket. This is typically the contents of a ticket when it's created.
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fsboaSupportedFlag
@ApiProperty protected Boolean fsboaSupportedFlag
A ticket's associated FSBOA compliant record
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group
@ApiProperty protected Group group
The SoftLayer department that a ticket is assigned to.
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invoiceItems
@ApiProperty protected List<Item> invoiceItems
The invoice items associated with a ticket. Ticket based invoice items only exist when a ticket incurs a fee that has been invoiced.
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lastActivity
@ApiProperty protected Activity lastActivity
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lastEditor
@ApiProperty protected Interface lastEditor
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lastUpdate
@ApiProperty protected Update lastUpdate
The last update made to a ticket.
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location
@ApiProperty protected Location location
A ticket's associated location within the SoftLayer location hierarchy.
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newUpdatesFlag
@ApiProperty protected Boolean newUpdatesFlag
True if there are new, unread updates to this ticket for the current user, False otherwise.
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scheduledActions
@ApiProperty protected List<Transaction> scheduledActions
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serverAdministrationBillingInvoice
@ApiProperty protected Invoice serverAdministrationBillingInvoice
The invoice associated with a ticket. Only tickets with an associated administrative charge have an invoice.
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serverAdministrationRefundInvoice
@ApiProperty protected Invoice serverAdministrationRefundInvoice
The refund invoice associated with a ticket. Only tickets with a refund applied in them have an associated refund invoice.
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serviceProvider
@ApiProperty protected Provider serviceProvider
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state
@ApiProperty protected List<State> state
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status
@ApiProperty protected Status status
A ticket's status.
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subject
@ApiProperty protected Subject subject
A ticket's subject. Only standard support tickets have an associated subject. A standard support ticket's title corresponds with it's subject's name.
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tagReferences
@ApiProperty protected List<Reference> tagReferences
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updateRatingFlag
@ApiProperty protected Boolean updateRatingFlag
Whether employees' updates of this ticket could be rated by customer
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updates
@ApiProperty protected List<Update> updates
A ticket's updates.
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accountId
@ApiProperty(canBeNullOrNotSet=true) protected Long accountId
An internal identifier of the SoftLayer customer account that a ticket is associated with.
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accountIdSpecified
protected boolean accountIdSpecified
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assignedUserId
@ApiProperty(canBeNullOrNotSet=true) protected Long assignedUserId
An internal identifier of the portal user that a ticket is assigned to.
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assignedUserIdSpecified
protected boolean assignedUserIdSpecified
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billableFlag
@ApiProperty(canBeNullOrNotSet=true) protected Boolean billableFlag
Whether a ticket has a one-time charge associated with it. Standard tickets are free while administrative tickets typically cost $3 USD.
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billableFlagSpecified
protected boolean billableFlagSpecified
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bnppSupportedLocationId
@ApiProperty(canBeNullOrNotSet=true) protected Long bnppSupportedLocationId
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bnppSupportedLocationIdSpecified
protected boolean bnppSupportedLocationIdSpecified
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changeOwnerFlag
@ApiProperty(canBeNullOrNotSet=true) protected Boolean changeOwnerFlag
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changeOwnerFlagSpecified
protected boolean changeOwnerFlagSpecified
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createDate
@ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar createDate
The date that a ticket was created.
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createDateSpecified
protected boolean createDateSpecified
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euSupportedLocationId
@ApiProperty(canBeNullOrNotSet=true) protected Long euSupportedLocationId
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euSupportedLocationIdSpecified
protected boolean euSupportedLocationIdSpecified
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finalComments
@ApiProperty(canBeNullOrNotSet=true) protected String finalComments
Feedback left by a portal or API user on their experiences in a ticket. Final comments may be created after a ticket is closed.
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finalCommentsSpecified
protected boolean finalCommentsSpecified
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groupId
@ApiProperty(canBeNullOrNotSet=true) protected Long groupId
The internal identifier of the SoftLayer department that a ticket is assigned to.
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groupIdSpecified
protected boolean groupIdSpecified
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id
@ApiProperty(canBeNullOrNotSet=true) protected Long id
A ticket's internal identifier. Each ticket is defined by a unique identifier.
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idSpecified
protected boolean idSpecified
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lastEditDate
@ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar lastEditDate
The date that a ticket was last modified. A modification does not necessarily mean that an update was added.
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lastEditDateSpecified
protected boolean lastEditDateSpecified
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lastEditType
@ApiProperty(canBeNullOrNotSet=true) protected String lastEditType
The type of user who last edited or updated a ticket. This is either "EMPLOYEE" or "USER".
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lastEditTypeSpecified
protected boolean lastEditTypeSpecified
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lastResponseDate
@ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar lastResponseDate
The date that the last ticket update was made
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lastResponseDateSpecified
protected boolean lastResponseDateSpecified
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locationId
@ApiProperty(canBeNullOrNotSet=true) protected Long locationId
The internal identifier of the location associated with a ticket.
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locationIdSpecified
protected boolean locationIdSpecified
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modifyDate
@ApiProperty(canBeNullOrNotSet=true) protected GregorianCalendar modifyDate
The date that a ticket was last updated.
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modifyDateSpecified
protected boolean modifyDateSpecified
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notifyUserOnUpdateFlag
@ApiProperty(canBeNullOrNotSet=true) protected Boolean notifyUserOnUpdateFlag
Whether or not the user who owns a ticket is notified via email when a ticket is updated.
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notifyUserOnUpdateFlagSpecified
protected boolean notifyUserOnUpdateFlagSpecified
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originatingIpAddress
@ApiProperty(canBeNullOrNotSet=true) protected String originatingIpAddress
The IP address of the user who opened a ticket.
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originatingIpAddressSpecified
protected boolean originatingIpAddressSpecified
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priority
@ApiProperty(canBeNullOrNotSet=true) protected Long priority
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prioritySpecified
protected boolean prioritySpecified
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responsibleBrandId
@ApiProperty(canBeNullOrNotSet=true) protected Long responsibleBrandId
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responsibleBrandIdSpecified
protected boolean responsibleBrandIdSpecified
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serverAdministrationBillingAmount
@ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationBillingAmount
The amount of money in US Dollars ($USD) that a ticket has charged to an account. A ticket's administrative billing amount is a one time charge and only applies to administrative support tickets.
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serverAdministrationBillingAmountSpecified
protected boolean serverAdministrationBillingAmountSpecified
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serverAdministrationBillingInvoiceId
@ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationBillingInvoiceId
The internal identifier of the invoice associated with a ticket's administrative charge. Only tickets with an administrative charge have an associated invoice.
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serverAdministrationBillingInvoiceIdSpecified
protected boolean serverAdministrationBillingInvoiceIdSpecified
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serverAdministrationFlag
@ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationFlag
Whether a ticket is a standard or an administrative support ticket. Administrative support tickets typically incur a $3 USD charge.
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serverAdministrationFlagSpecified
protected boolean serverAdministrationFlagSpecified
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serverAdministrationRefundInvoiceId
@ApiProperty(canBeNullOrNotSet=true) protected Long serverAdministrationRefundInvoiceId
The internal identifier of the refund invoice associated with a ticket. Only tickets with an account refund associated with them have an associated refund invoice.
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serverAdministrationRefundInvoiceIdSpecified
protected boolean serverAdministrationRefundInvoiceIdSpecified
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serviceProviderId
@ApiProperty(canBeNullOrNotSet=true) protected Long serviceProviderId
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serviceProviderIdSpecified
protected boolean serviceProviderIdSpecified
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serviceProviderResourceId
@ApiProperty(canBeNullOrNotSet=true) protected String serviceProviderResourceId
A ticket's internal identifier at its service provider. Each ticket is defined by a unique identifier.
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serviceProviderResourceIdSpecified
protected boolean serviceProviderResourceIdSpecified
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statusId
@ApiProperty(canBeNullOrNotSet=true) protected Long statusId
A ticket status' internal identifier.
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statusIdSpecified
protected boolean statusIdSpecified
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subjectId
@ApiProperty(canBeNullOrNotSet=true) protected Long subjectId
An internal identifier of the pre-set subject that a ticket is associated with. Standard support tickets have a subject set while administrative tickets have a null subject. A standard support ticket's title is the name of it's associated subject.
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subjectIdSpecified
protected boolean subjectIdSpecified
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title
@ApiProperty(canBeNullOrNotSet=true) protected String title
A ticket's title. This is typically a brief summary of the issue described in the ticket.
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titleSpecified
protected boolean titleSpecified
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totalUpdateCount
@ApiProperty(canBeNullOrNotSet=true) protected Long totalUpdateCount
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totalUpdateCountSpecified
protected boolean totalUpdateCountSpecified
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userEditableFlag
@ApiProperty(canBeNullOrNotSet=true) protected Boolean userEditableFlag
Whether a user is able to update a ticket.
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userEditableFlagSpecified
protected boolean userEditableFlagSpecified
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assignedAgentCount
@ApiProperty protected Long assignedAgentCount
A count of
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attachedAdditionalEmailCount
@ApiProperty protected Long attachedAdditionalEmailCount
A count of the list of additional emails to notify when a ticket update is made.
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attachedDedicatedHostCount
@ApiProperty protected Long attachedDedicatedHostCount
A count of the Dedicated Hosts associated with a ticket. This is used in cases where a ticket is directly associated with one or more Dedicated Hosts.
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attachedFileCount
@ApiProperty protected Long attachedFileCount
A count of the files attached to a ticket.
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attachedResourceCount
@ApiProperty protected Long attachedResourceCount
A count of
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attachedVirtualGuestCount
@ApiProperty protected Long attachedVirtualGuestCount
A count of the virtual guests associated with a ticket. This is used in cases where a ticket is directly associated with one or more virtualized guests installations or Virtual Servers.
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employeeAttachmentCount
@ApiProperty protected Long employeeAttachmentCount
A count of
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invoiceItemCount
@ApiProperty protected Long invoiceItemCount
A count of the invoice items associated with a ticket. Ticket based invoice items only exist when a ticket incurs a fee that has been invoiced.
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scheduledActionCount
@ApiProperty protected Long scheduledActionCount
A count of
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stateCount
@ApiProperty protected Long stateCount
A count of
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tagReferenceCount
@ApiProperty protected Long tagReferenceCount
A count of
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updateCount
@ApiProperty protected Long updateCount
A count of a ticket's updates.
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Method Detail
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getAccount
public Account getAccount()
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setAccount
public void setAccount(Account account)
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getAssignedUser
public Customer getAssignedUser()
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setAssignedUser
public void setAssignedUser(Customer assignedUser)
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getAttachedAdditionalEmails
public List<AdditionalEmail> getAttachedAdditionalEmails()
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getAttachedDedicatedHosts
public List<DedicatedHost> getAttachedDedicatedHosts()
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getAttachedHardwareCount
public Long getAttachedHardwareCount()
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setAttachedHardwareCount
public void setAttachedHardwareCount(Long attachedHardwareCount)
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getAttachedResources
public List<Attachment> getAttachedResources()
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getAwaitingUserResponseFlag
public Boolean getAwaitingUserResponseFlag()
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setAwaitingUserResponseFlag
public void setAwaitingUserResponseFlag(Boolean awaitingUserResponseFlag)
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getBnppSupportedFlag
public Boolean getBnppSupportedFlag()
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setBnppSupportedFlag
public void setBnppSupportedFlag(Boolean bnppSupportedFlag)
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getCancellationRequest
public Request getCancellationRequest()
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setCancellationRequest
public void setCancellationRequest(Request cancellationRequest)
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getEuSupportedFlag
public Boolean getEuSupportedFlag()
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setEuSupportedFlag
public void setEuSupportedFlag(Boolean euSupportedFlag)
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getFirstAttachedResource
public Attachment getFirstAttachedResource()
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setFirstAttachedResource
public void setFirstAttachedResource(Attachment firstAttachedResource)
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getFirstUpdate
public Update getFirstUpdate()
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setFirstUpdate
public void setFirstUpdate(Update firstUpdate)
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getFsboaSupportedFlag
public Boolean getFsboaSupportedFlag()
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setFsboaSupportedFlag
public void setFsboaSupportedFlag(Boolean fsboaSupportedFlag)
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getGroup
public Group getGroup()
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setGroup
public void setGroup(Group group)
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getLastActivity
public Activity getLastActivity()
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setLastActivity
public void setLastActivity(Activity lastActivity)
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getLastEditor
public Interface getLastEditor()
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setLastEditor
public void setLastEditor(Interface lastEditor)
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getLastUpdate
public Update getLastUpdate()
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setLastUpdate
public void setLastUpdate(Update lastUpdate)
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getLocation
public Location getLocation()
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setLocation
public void setLocation(Location location)
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getNewUpdatesFlag
public Boolean getNewUpdatesFlag()
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setNewUpdatesFlag
public void setNewUpdatesFlag(Boolean newUpdatesFlag)
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getScheduledActions
public List<Transaction> getScheduledActions()
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getServerAdministrationBillingInvoice
public Invoice getServerAdministrationBillingInvoice()
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setServerAdministrationBillingInvoice
public void setServerAdministrationBillingInvoice(Invoice serverAdministrationBillingInvoice)
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getServerAdministrationRefundInvoice
public Invoice getServerAdministrationRefundInvoice()
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setServerAdministrationRefundInvoice
public void setServerAdministrationRefundInvoice(Invoice serverAdministrationRefundInvoice)
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getServiceProvider
public Provider getServiceProvider()
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setServiceProvider
public void setServiceProvider(Provider serviceProvider)
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getStatus
public Status getStatus()
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setStatus
public void setStatus(Status status)
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getSubject
public Subject getSubject()
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setSubject
public void setSubject(Subject subject)
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getUpdateRatingFlag
public Boolean getUpdateRatingFlag()
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setUpdateRatingFlag
public void setUpdateRatingFlag(Boolean updateRatingFlag)
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getAccountId
public Long getAccountId()
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setAccountId
public void setAccountId(Long accountId)
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isAccountIdSpecified
public boolean isAccountIdSpecified()
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unsetAccountId
public void unsetAccountId()
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getAssignedUserId
public Long getAssignedUserId()
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setAssignedUserId
public void setAssignedUserId(Long assignedUserId)
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isAssignedUserIdSpecified
public boolean isAssignedUserIdSpecified()
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unsetAssignedUserId
public void unsetAssignedUserId()
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getBillableFlag
public Boolean getBillableFlag()
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setBillableFlag
public void setBillableFlag(Boolean billableFlag)
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isBillableFlagSpecified
public boolean isBillableFlagSpecified()
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unsetBillableFlag
public void unsetBillableFlag()
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getBnppSupportedLocationId
public Long getBnppSupportedLocationId()
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setBnppSupportedLocationId
public void setBnppSupportedLocationId(Long bnppSupportedLocationId)
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isBnppSupportedLocationIdSpecified
public boolean isBnppSupportedLocationIdSpecified()
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unsetBnppSupportedLocationId
public void unsetBnppSupportedLocationId()
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getChangeOwnerFlag
public Boolean getChangeOwnerFlag()
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setChangeOwnerFlag
public void setChangeOwnerFlag(Boolean changeOwnerFlag)
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isChangeOwnerFlagSpecified
public boolean isChangeOwnerFlagSpecified()
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unsetChangeOwnerFlag
public void unsetChangeOwnerFlag()
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getCreateDate
public GregorianCalendar getCreateDate()
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setCreateDate
public void setCreateDate(GregorianCalendar createDate)
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isCreateDateSpecified
public boolean isCreateDateSpecified()
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unsetCreateDate
public void unsetCreateDate()
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getEuSupportedLocationId
public Long getEuSupportedLocationId()
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setEuSupportedLocationId
public void setEuSupportedLocationId(Long euSupportedLocationId)
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isEuSupportedLocationIdSpecified
public boolean isEuSupportedLocationIdSpecified()
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unsetEuSupportedLocationId
public void unsetEuSupportedLocationId()
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getFinalComments
public String getFinalComments()
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setFinalComments
public void setFinalComments(String finalComments)
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isFinalCommentsSpecified
public boolean isFinalCommentsSpecified()
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unsetFinalComments
public void unsetFinalComments()
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getGroupId
public Long getGroupId()
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setGroupId
public void setGroupId(Long groupId)
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isGroupIdSpecified
public boolean isGroupIdSpecified()
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unsetGroupId
public void unsetGroupId()
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getId
public Long getId()
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setId
public void setId(Long id)
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isIdSpecified
public boolean isIdSpecified()
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unsetId
public void unsetId()
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getLastEditDate
public GregorianCalendar getLastEditDate()
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setLastEditDate
public void setLastEditDate(GregorianCalendar lastEditDate)
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isLastEditDateSpecified
public boolean isLastEditDateSpecified()
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unsetLastEditDate
public void unsetLastEditDate()
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getLastEditType
public String getLastEditType()
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setLastEditType
public void setLastEditType(String lastEditType)
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isLastEditTypeSpecified
public boolean isLastEditTypeSpecified()
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unsetLastEditType
public void unsetLastEditType()
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getLastResponseDate
public GregorianCalendar getLastResponseDate()
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setLastResponseDate
public void setLastResponseDate(GregorianCalendar lastResponseDate)
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isLastResponseDateSpecified
public boolean isLastResponseDateSpecified()
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unsetLastResponseDate
public void unsetLastResponseDate()
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getLocationId
public Long getLocationId()
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setLocationId
public void setLocationId(Long locationId)
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isLocationIdSpecified
public boolean isLocationIdSpecified()
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unsetLocationId
public void unsetLocationId()
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getModifyDate
public GregorianCalendar getModifyDate()
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setModifyDate
public void setModifyDate(GregorianCalendar modifyDate)
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isModifyDateSpecified
public boolean isModifyDateSpecified()
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unsetModifyDate
public void unsetModifyDate()
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getNotifyUserOnUpdateFlag
public Boolean getNotifyUserOnUpdateFlag()
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setNotifyUserOnUpdateFlag
public void setNotifyUserOnUpdateFlag(Boolean notifyUserOnUpdateFlag)
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isNotifyUserOnUpdateFlagSpecified
public boolean isNotifyUserOnUpdateFlagSpecified()
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unsetNotifyUserOnUpdateFlag
public void unsetNotifyUserOnUpdateFlag()
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getOriginatingIpAddress
public String getOriginatingIpAddress()
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setOriginatingIpAddress
public void setOriginatingIpAddress(String originatingIpAddress)
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isOriginatingIpAddressSpecified
public boolean isOriginatingIpAddressSpecified()
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unsetOriginatingIpAddress
public void unsetOriginatingIpAddress()
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getPriority
public Long getPriority()
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setPriority
public void setPriority(Long priority)
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isPrioritySpecified
public boolean isPrioritySpecified()
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unsetPriority
public void unsetPriority()
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getResponsibleBrandId
public Long getResponsibleBrandId()
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setResponsibleBrandId
public void setResponsibleBrandId(Long responsibleBrandId)
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isResponsibleBrandIdSpecified
public boolean isResponsibleBrandIdSpecified()
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unsetResponsibleBrandId
public void unsetResponsibleBrandId()
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getServerAdministrationBillingAmount
public Long getServerAdministrationBillingAmount()
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setServerAdministrationBillingAmount
public void setServerAdministrationBillingAmount(Long serverAdministrationBillingAmount)
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isServerAdministrationBillingAmountSpecified
public boolean isServerAdministrationBillingAmountSpecified()
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unsetServerAdministrationBillingAmount
public void unsetServerAdministrationBillingAmount()
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getServerAdministrationBillingInvoiceId
public Long getServerAdministrationBillingInvoiceId()
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setServerAdministrationBillingInvoiceId
public void setServerAdministrationBillingInvoiceId(Long serverAdministrationBillingInvoiceId)
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isServerAdministrationBillingInvoiceIdSpecified
public boolean isServerAdministrationBillingInvoiceIdSpecified()
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unsetServerAdministrationBillingInvoiceId
public void unsetServerAdministrationBillingInvoiceId()
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getServerAdministrationFlag
public Long getServerAdministrationFlag()
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setServerAdministrationFlag
public void setServerAdministrationFlag(Long serverAdministrationFlag)
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isServerAdministrationFlagSpecified
public boolean isServerAdministrationFlagSpecified()
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unsetServerAdministrationFlag
public void unsetServerAdministrationFlag()
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getServerAdministrationRefundInvoiceId
public Long getServerAdministrationRefundInvoiceId()
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setServerAdministrationRefundInvoiceId
public void setServerAdministrationRefundInvoiceId(Long serverAdministrationRefundInvoiceId)
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isServerAdministrationRefundInvoiceIdSpecified
public boolean isServerAdministrationRefundInvoiceIdSpecified()
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unsetServerAdministrationRefundInvoiceId
public void unsetServerAdministrationRefundInvoiceId()
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getServiceProviderId
public Long getServiceProviderId()
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setServiceProviderId
public void setServiceProviderId(Long serviceProviderId)
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isServiceProviderIdSpecified
public boolean isServiceProviderIdSpecified()
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unsetServiceProviderId
public void unsetServiceProviderId()
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getServiceProviderResourceId
public String getServiceProviderResourceId()
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setServiceProviderResourceId
public void setServiceProviderResourceId(String serviceProviderResourceId)
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isServiceProviderResourceIdSpecified
public boolean isServiceProviderResourceIdSpecified()
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unsetServiceProviderResourceId
public void unsetServiceProviderResourceId()
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getStatusId
public Long getStatusId()
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setStatusId
public void setStatusId(Long statusId)
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isStatusIdSpecified
public boolean isStatusIdSpecified()
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unsetStatusId
public void unsetStatusId()
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getSubjectId
public Long getSubjectId()
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setSubjectId
public void setSubjectId(Long subjectId)
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isSubjectIdSpecified
public boolean isSubjectIdSpecified()
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unsetSubjectId
public void unsetSubjectId()
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getTitle
public String getTitle()
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setTitle
public void setTitle(String title)
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isTitleSpecified
public boolean isTitleSpecified()
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unsetTitle
public void unsetTitle()
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getTotalUpdateCount
public Long getTotalUpdateCount()
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setTotalUpdateCount
public void setTotalUpdateCount(Long totalUpdateCount)
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isTotalUpdateCountSpecified
public boolean isTotalUpdateCountSpecified()
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unsetTotalUpdateCount
public void unsetTotalUpdateCount()
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getUserEditableFlag
public Boolean getUserEditableFlag()
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setUserEditableFlag
public void setUserEditableFlag(Boolean userEditableFlag)
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isUserEditableFlagSpecified
public boolean isUserEditableFlagSpecified()
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unsetUserEditableFlag
public void unsetUserEditableFlag()
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getAssignedAgentCount
public Long getAssignedAgentCount()
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setAssignedAgentCount
public void setAssignedAgentCount(Long assignedAgentCount)
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getAttachedAdditionalEmailCount
public Long getAttachedAdditionalEmailCount()
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setAttachedAdditionalEmailCount
public void setAttachedAdditionalEmailCount(Long attachedAdditionalEmailCount)
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getAttachedDedicatedHostCount
public Long getAttachedDedicatedHostCount()
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setAttachedDedicatedHostCount
public void setAttachedDedicatedHostCount(Long attachedDedicatedHostCount)
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getAttachedFileCount
public Long getAttachedFileCount()
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setAttachedFileCount
public void setAttachedFileCount(Long attachedFileCount)
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getAttachedResourceCount
public Long getAttachedResourceCount()
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setAttachedResourceCount
public void setAttachedResourceCount(Long attachedResourceCount)
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getAttachedVirtualGuestCount
public Long getAttachedVirtualGuestCount()
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setAttachedVirtualGuestCount
public void setAttachedVirtualGuestCount(Long attachedVirtualGuestCount)
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getEmployeeAttachmentCount
public Long getEmployeeAttachmentCount()
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setEmployeeAttachmentCount
public void setEmployeeAttachmentCount(Long employeeAttachmentCount)
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getInvoiceItemCount
public Long getInvoiceItemCount()
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setInvoiceItemCount
public void setInvoiceItemCount(Long invoiceItemCount)
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getScheduledActionCount
public Long getScheduledActionCount()
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setScheduledActionCount
public void setScheduledActionCount(Long scheduledActionCount)
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getStateCount
public Long getStateCount()
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setStateCount
public void setStateCount(Long stateCount)
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getTagReferenceCount
public Long getTagReferenceCount()
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setTagReferenceCount
public void setTagReferenceCount(Long tagReferenceCount)
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getUpdateCount
public Long getUpdateCount()
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setUpdateCount
public void setUpdateCount(Long updateCount)
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asService
public Ticket.Service asService(ApiClient client)
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service
public static Ticket.Service service(ApiClient client)
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service
public static Ticket.Service service(ApiClient client, Long id)
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