Class GetCurrentMetricDataRequest

    • Method Detail

      • instanceId

        public final String instanceId()

        The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

        Returns:
        The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
      • filters

        public final Filters filters()

        The filters to apply to returned metrics. You can filter up to the following limits:

        • Queues: 100

        • Routing profiles: 100

        • Channels: 3 (VOICE, CHAT, and TASK channels are supported.)

        • RoutingStepExpressions: 50

        Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.

        When using the RoutingStepExpression filter, you need to pass exactly one QueueId. The filter is also case sensitive so when using the RoutingStepExpression filter, grouping by ROUTING_STEP_EXPRESSION is required.

        Currently tagging is only supported on the resources that are passed in the filter.

        Returns:
        The filters to apply to returned metrics. You can filter up to the following limits:

        • Queues: 100

        • Routing profiles: 100

        • Channels: 3 (VOICE, CHAT, and TASK channels are supported.)

        • RoutingStepExpressions: 50

        Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.

        When using the RoutingStepExpression filter, you need to pass exactly one QueueId. The filter is also case sensitive so when using the RoutingStepExpression filter, grouping by ROUTING_STEP_EXPRESSION is required.

        Currently tagging is only supported on the resources that are passed in the filter.

      • groupings

        public final List<Grouping> groupings()

        The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

        • If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

        • If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

        • If no Grouping is included in the request, a summary of metrics is returned.

        • When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasGroupings() method.

        Returns:
        The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

        • If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

        • If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

        • If no Grouping is included in the request, a summary of metrics is returned.

        • When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.

      • hasGroupings

        public final boolean hasGroupings()
        For responses, this returns true if the service returned a value for the Groupings property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.
      • groupingsAsStrings

        public final List<String> groupingsAsStrings()

        The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

        • If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

        • If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

        • If no Grouping is included in the request, a summary of metrics is returned.

        • When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasGroupings() method.

        Returns:
        The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

        • If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

        • If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

        • If no Grouping is included in the request, a summary of metrics is returned.

        • When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.

      • hasCurrentMetrics

        public final boolean hasCurrentMetrics()
        For responses, this returns true if the service returned a value for the CurrentMetrics property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.
      • currentMetrics

        public final List<CurrentMetric> currentMetrics()

        The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

        AGENTS_AFTER_CONTACT_WORK

        Unit: COUNT

        Name in real-time metrics report: ACW

        AGENTS_AVAILABLE

        Unit: COUNT

        Name in real-time metrics report: Available

        AGENTS_ERROR

        Unit: COUNT

        Name in real-time metrics report: Error

        AGENTS_NON_PRODUCTIVE

        Unit: COUNT

        Name in real-time metrics report: NPT (Non-Productive Time)

        AGENTS_ON_CALL

        Unit: COUNT

        Name in real-time metrics report: On contact

        AGENTS_ON_CONTACT

        Unit: COUNT

        Name in real-time metrics report: On contact

        AGENTS_ONLINE

        Unit: COUNT

        Name in real-time metrics report: Online

        AGENTS_STAFFED

        Unit: COUNT

        Name in real-time metrics report: Staffed

        CONTACTS_IN_QUEUE

        Unit: COUNT

        Name in real-time metrics report: In queue

        CONTACTS_SCHEDULED

        Unit: COUNT

        Name in real-time metrics report: Scheduled

        OLDEST_CONTACT_AGE

        Unit: SECONDS

        When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.

        When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

        { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0

        The actual OLDEST_CONTACT_AGE is 24 seconds.

        When the filter RoutingStepExpression is used, this metric is still calculated from enqueue time. For example, if a contact that has been queued under <Expression 1> for 10 seconds has expired and <Expression 2> becomes active, then OLDEST_CONTACT_AGE for this queue will be counted starting from 10, not 0.

        Name in real-time metrics report: Oldest

        SLOTS_ACTIVE

        Unit: COUNT

        Name in real-time metrics report: Active

        SLOTS_AVAILABLE

        Unit: COUNT

        Name in real-time metrics report: Availability

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasCurrentMetrics() method.

        Returns:
        The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

        AGENTS_AFTER_CONTACT_WORK

        Unit: COUNT

        Name in real-time metrics report: ACW

        AGENTS_AVAILABLE

        Unit: COUNT

        Name in real-time metrics report: Available

        AGENTS_ERROR

        Unit: COUNT

        Name in real-time metrics report: Error

        AGENTS_NON_PRODUCTIVE

        Unit: COUNT

        Name in real-time metrics report: NPT (Non-Productive Time)

        AGENTS_ON_CALL

        Unit: COUNT

        Name in real-time metrics report: On contact

        AGENTS_ON_CONTACT

        Unit: COUNT

        Name in real-time metrics report: On contact

        AGENTS_ONLINE

        Unit: COUNT

        Name in real-time metrics report: Online

        AGENTS_STAFFED

        Unit: COUNT

        Name in real-time metrics report: Staffed

        CONTACTS_IN_QUEUE

        Unit: COUNT

        Name in real-time metrics report: In queue

        CONTACTS_SCHEDULED

        Unit: COUNT

        Name in real-time metrics report: Scheduled

        OLDEST_CONTACT_AGE

        Unit: SECONDS

        When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.

        When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

        { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0

        The actual OLDEST_CONTACT_AGE is 24 seconds.

        When the filter RoutingStepExpression is used, this metric is still calculated from enqueue time. For example, if a contact that has been queued under <Expression 1> for 10 seconds has expired and <Expression 2> becomes active, then OLDEST_CONTACT_AGE for this queue will be counted starting from 10, not 0.

        Name in real-time metrics report: Oldest

        SLOTS_ACTIVE

        Unit: COUNT

        Name in real-time metrics report: Active

        SLOTS_AVAILABLE

        Unit: COUNT

        Name in real-time metrics report: Availability

      • nextToken

        public final String nextToken()

        The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

        The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

        Returns:
        The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

        The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

      • maxResults

        public final Integer maxResults()

        The maximum number of results to return per page.

        Returns:
        The maximum number of results to return per page.
      • hasSortCriteria

        public final boolean hasSortCriteria()
        For responses, this returns true if the service returned a value for the SortCriteria property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.
      • sortCriteria

        public final List<CurrentMetricSortCriteria> sortCriteria()

        The way to sort the resulting response based on metrics. You can enter one sort criteria. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

        Note the following:

        • Sorting on SLOTS_ACTIVE and SLOTS_AVAILABLE is not supported.

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasSortCriteria() method.

        Returns:
        The way to sort the resulting response based on metrics. You can enter one sort criteria. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

        Note the following:

        • Sorting on SLOTS_ACTIVE and SLOTS_AVAILABLE is not supported.

      • toString

        public final String toString()
        Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
        Overrides:
        toString in class Object