com.amazonaws.services.support

Interface AWSSupport

All Known Subinterfaces:

AWSSupportAsync

All Known Implementing Classes:

AWSSupportAsyncClient, AWSSupportClient

public interface AWSSupport

Interface for accessing AWSSupport. AWS Support

The AWS Support API reference is intended for programmers who need detailed information about the AWS Support actions and data types. This service enables you to manage your AWS Support cases programmatically. It uses HTTP methods that return results in JSON format.

The AWS Support service also exposes a set of Trusted Advisor features. You can retrieve a list of checks and their descriptions, get check results, specify checks to refresh, and get the refresh status of checks.

The following list describes the AWS Support case management actions:

• Service names, issue categories, and available severity levels. The actions DescribeServices and DescribeSeverityLevels enable you to obtain AWS service names, service codes, service categories, and problem severity levels. You use these values when you call the CreateCase action.
• Case creation, case details, and case resolution. The actions CreateCase, DescribeCases, and ResolveCase enable you to create AWS Support cases, retrieve them, and resolve them.
• Case communication. The actions DescribeCommunications and AddCommunicationToCase enable you to retrieve and add communication to AWS Support cases.

The following list describes the actions available from the AWS Support service for Trusted Advisor:

• DescribeTrustedAdvisorChecks returns the list of checks that run against your AWS resources.
• Using the CheckId for a specific check returned by DescribeTrustedAdvisorChecks, you can call DescribeTrustedAdvisorCheckResult to obtain the results for the check you specified.
• DescribeTrustedAdvisorCheckSummaries returns summarized results for one or more Trusted Advisor checks.
• RefreshTrustedAdvisorCheck requests that Trusted Advisor rerun a specified check.
• DescribeTrustedAdvisorCheckRefreshStatuses reports the refresh status of one or more checks.

For authentication of requests, AWS Support uses Signature Version 4 Signing Process .

See the AWS Support User Guide for information about how to use this service to create and manage your support cases, and how to call Trusted Advisor for results of checks on your resources.

Method Summary

Methods

Modifier and Type	Method and Description
AddAttachmentsToSetResult	addAttachmentsToSet(AddAttachmentsToSetRequest addAttachmentsToSetRequest)
AddCommunicationToCaseResult	addCommunicationToCase(AddCommunicationToCaseRequest addCommunicationToCaseRequest) Adds additional customer communication to an AWS Support case.
CreateCaseResult	createCase(CreateCaseRequest createCaseRequest) Creates a new case in the AWS Support Center.
DescribeAttachmentResult	describeAttachment(DescribeAttachmentRequest describeAttachmentRequest)
DescribeCasesResult	describeCases() Returns a list of cases that you specify by passing one or more case IDs.
DescribeCasesResult	describeCases(DescribeCasesRequest describeCasesRequest) Returns a list of cases that you specify by passing one or more case IDs.
DescribeCommunicationsResult	describeCommunications(DescribeCommunicationsRequest describeCommunicationsRequest) Returns communications regarding the support case.
DescribeServicesResult	describeServices() Returns the current list of AWS services and a list of service categories that applies to each one.
DescribeServicesResult	describeServices(DescribeServicesRequest describeServicesRequest) Returns the current list of AWS services and a list of service categories that applies to each one.
DescribeSeverityLevelsResult	describeSeverityLevels() Returns the list of severity levels that you can assign to an AWS Support case.
DescribeSeverityLevelsResult	describeSeverityLevels(DescribeSeverityLevelsRequest describeSeverityLevelsRequest) Returns the list of severity levels that you can assign to an AWS Support case.
DescribeTrustedAdvisorCheckRefreshStatusesResult	describeTrustedAdvisorCheckRefreshStatuses(DescribeTrustedAdvisorCheckRefreshStatusesRequest describeTrustedAdvisorCheckRefreshStatusesRequest) Returns the refresh status of the Trusted Advisor checks that have the specified check IDs.
DescribeTrustedAdvisorCheckResultResult	describeTrustedAdvisorCheckResult(DescribeTrustedAdvisorCheckResultRequest describeTrustedAdvisorCheckResultRequest) Returns the results of the Trusted Advisor check that has the specified check ID.
DescribeTrustedAdvisorChecksResult	describeTrustedAdvisorChecks(DescribeTrustedAdvisorChecksRequest describeTrustedAdvisorChecksRequest) Returns information about all available Trusted Advisor checks, including name, ID, category, description, and metadata.
DescribeTrustedAdvisorCheckSummariesResult	describeTrustedAdvisorCheckSummaries(DescribeTrustedAdvisorCheckSummariesRequest describeTrustedAdvisorCheckSummariesRequest) Returns the summaries of the results of the Trusted Advisor checks that have the specified check IDs.
ResponseMetadata	getCachedResponseMetadata(AmazonWebServiceRequest request) Returns additional metadata for a previously executed successful request, typically used for debugging issues where a service isn't acting as expected.
RefreshTrustedAdvisorCheckResult	refreshTrustedAdvisorCheck(RefreshTrustedAdvisorCheckRequest refreshTrustedAdvisorCheckRequest) Requests a refresh of the Trusted Advisor check that has the specified check ID.
ResolveCaseResult	resolveCase() Takes a CaseId and returns the initial state of the case along with the state of the case after the call to ResolveCase completed.
ResolveCaseResult	resolveCase(ResolveCaseRequest resolveCaseRequest) Takes a CaseId and returns the initial state of the case along with the state of the case after the call to ResolveCase completed.
void	setEndpoint(String endpoint) Overrides the default endpoint for this client ("support.us-east-1.amazonaws.com").
void	setRegion(Region region) An alternative to setEndpoint(String), sets the regional endpoint for this client's service calls.
void	shutdown() Shuts down this client object, releasing any resources that might be held open.

Method Detail

setEndpoint

void setEndpoint(String endpoint)
                 throws IllegalArgumentException

Overrides the default endpoint for this client ("support.us-east-1.amazonaws.com"). Callers can use this method to control which AWS region they want to work with.

Callers can pass in just the endpoint (ex: "support.us-east-1.amazonaws.com") or a full URL, including the protocol (ex: "support.us-east-1.amazonaws.com"). If the protocol is not specified here, the default protocol from this client's ClientConfiguration will be used, which by default is HTTPS.

For more information on using AWS regions with the AWS SDK for Java, and a complete list of all available endpoints for all AWS services, see: http://developer.amazonwebservices.com/connect/entry.jspa?externalID=3912

This method is not threadsafe. An endpoint should be configured when the client is created and before any service requests are made. Changing it afterwards creates inevitable race conditions for any service requests in transit or retrying.

Parameters:

endpoint - The endpoint (ex: "support.us-east-1.amazonaws.com") or a full URL, including the protocol (ex: "support.us-east-1.amazonaws.com") of the region specific AWS endpoint this client will communicate with.

Throws:

IllegalArgumentException - If any problems are detected with the specified endpoint.

setRegion

void setRegion(Region region)
               throws IllegalArgumentException

An alternative to setEndpoint(String), sets the regional endpoint for this client's service calls. Callers can use this method to control which AWS region they want to work with.

By default, all service endpoints in all regions use the https protocol. To use http instead, specify it in the ClientConfiguration supplied at construction.

This method is not threadsafe. A region should be configured when the client is created and before any service requests are made. Changing it afterwards creates inevitable race conditions for any service requests in transit or retrying.

Parameters:

region - The region this client will communicate with. See Region.getRegion(com.amazonaws.regions.Regions) for accessing a given region.

Throws:

IllegalArgumentException - If the given region is null, or if this service isn't available in the given region. See Region.isServiceSupported(String)

See Also:

Region.getRegion(com.amazonaws.regions.Regions), Region.createClient(Class, com.amazonaws.auth.AWSCredentialsProvider, ClientConfiguration)

describeTrustedAdvisorCheckRefreshStatuses

DescribeTrustedAdvisorCheckRefreshStatusesResult describeTrustedAdvisorCheckRefreshStatuses(DescribeTrustedAdvisorCheckRefreshStatusesRequest describeTrustedAdvisorCheckRefreshStatusesRequest)
                                                                                            throws AmazonServiceException,
                                                                                                   AmazonClientException

Returns the refresh status of the Trusted Advisor checks that have the specified check IDs. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks.

Parameters:

describeTrustedAdvisorCheckRefreshStatusesRequest - Container for the necessary parameters to execute the DescribeTrustedAdvisorCheckRefreshStatuses service method on AWSSupport.

Returns:

The response from the DescribeTrustedAdvisorCheckRefreshStatuses service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeCases

DescribeCasesResult describeCases(DescribeCasesRequest describeCasesRequest)
                                  throws AmazonServiceException,
                                         AmazonClientException

Returns a list of cases that you specify by passing one or more case IDs. In addition, you can filter the cases by date by setting values for the AfterTime and BeforeTime request parameters.

The response returns the following in JSON format:

1. One or more CaseDetails data types.
2. One or more NextToken values, which specify where to paginate the returned records represented by the CaseDetails objects.

Parameters:

describeCasesRequest - Container for the necessary parameters to execute the DescribeCases service method on AWSSupport.

Returns:

The response from the DescribeCases service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

CaseIdNotFoundException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

addAttachmentsToSet

AddAttachmentsToSetResult addAttachmentsToSet(AddAttachmentsToSetRequest addAttachmentsToSetRequest)
                                              throws AmazonServiceException,
                                                     AmazonClientException

Parameters:

addAttachmentsToSetRequest - Container for the necessary parameters to execute the AddAttachmentsToSet service method on AWSSupport.

Returns:

The response from the AddAttachmentsToSet service method, as returned by AWSSupport.

Throws:

AttachmentSetIdNotFoundException

AttachmentLimitExceededException

AttachmentSetExpiredException

InternalServerErrorException

AttachmentSetSizeLimitExceededException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeSeverityLevels

DescribeSeverityLevelsResult describeSeverityLevels(DescribeSeverityLevelsRequest describeSeverityLevelsRequest)
                                                    throws AmazonServiceException,
                                                           AmazonClientException

Returns the list of severity levels that you can assign to an AWS Support case. The severity level for a case is also a field in the CaseDetails data type included in any CreateCase request.

Parameters:

describeSeverityLevelsRequest - Container for the necessary parameters to execute the DescribeSeverityLevels service method on AWSSupport.

Returns:

The response from the DescribeSeverityLevels service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeCommunications

DescribeCommunicationsResult describeCommunications(DescribeCommunicationsRequest describeCommunicationsRequest)
                                                    throws AmazonServiceException,
                                                           AmazonClientException

Returns communications regarding the support case. You can use the AfterTime and BeforeTime parameters to filter by date. The CaseId parameter enables you to identify a specific case by its CaseId value.

The MaxResults and NextToken parameters enable you to control the pagination of the result set. Set MaxResults to the number of cases you want displayed on each page, and use NextToken to specify the resumption of pagination.

Parameters:

describeCommunicationsRequest - Container for the necessary parameters to execute the DescribeCommunications service method on AWSSupport.

Returns:

The response from the DescribeCommunications service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

CaseIdNotFoundException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeAttachment

DescribeAttachmentResult describeAttachment(DescribeAttachmentRequest describeAttachmentRequest)
                                            throws AmazonServiceException,
                                                   AmazonClientException

Parameters:

describeAttachmentRequest - Container for the necessary parameters to execute the DescribeAttachment service method on AWSSupport.

Returns:

The response from the DescribeAttachment service method, as returned by AWSSupport.

Throws:

DescribeAttachmentLimitExceededException

AttachmentIdNotFoundException

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

resolveCase

ResolveCaseResult resolveCase(ResolveCaseRequest resolveCaseRequest)
                              throws AmazonServiceException,
                                     AmazonClientException

Takes a CaseId and returns the initial state of the case along with the state of the case after the call to ResolveCase completed.

Parameters:

resolveCaseRequest - Container for the necessary parameters to execute the ResolveCase service method on AWSSupport.

Returns:

The response from the ResolveCase service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

CaseIdNotFoundException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeServices

DescribeServicesResult describeServices(DescribeServicesRequest describeServicesRequest)
                                        throws AmazonServiceException,
                                               AmazonClientException

Returns the current list of AWS services and a list of service categories that applies to each one. You then use service names and categories in your CreateCase requests. Each AWS service has its own set of categories.

The service codes and category codes correspond to the values that are displayed in the Service and Category drop-down lists on the AWS Support Center Open a new case page. The values in those fields, however, do not necessarily match the service codes and categories returned by the DescribeServices request. Always use the service codes and categories obtained programmatically. This practice ensures that you always have the most recent set of service and category codes.

Parameters:

describeServicesRequest - Container for the necessary parameters to execute the DescribeServices service method on AWSSupport.

Returns:

The response from the DescribeServices service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

addCommunicationToCase

AddCommunicationToCaseResult addCommunicationToCase(AddCommunicationToCaseRequest addCommunicationToCaseRequest)
                                                    throws AmazonServiceException,
                                                           AmazonClientException

Adds additional customer communication to an AWS Support case. You use the CaseId value to identify the case to add communication to. You can list a set of email addresses to copy on the communication using the CcEmailAddresses value. The CommunicationBody value contains the text of the communication.

The response indicates the success or failure of the request.

This operation implements a subset of the behavior on the AWS Support Your Support Cases web form.

Parameters:

addCommunicationToCaseRequest - Container for the necessary parameters to execute the AddCommunicationToCase service method on AWSSupport.

Returns:

The response from the AddCommunicationToCase service method, as returned by AWSSupport.

Throws:

AttachmentSetIdNotFoundException

AttachmentSetExpiredException

InternalServerErrorException

CaseIdNotFoundException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

createCase

CreateCaseResult createCase(CreateCaseRequest createCaseRequest)
                            throws AmazonServiceException,
                                   AmazonClientException

Creates a new case in the AWS Support Center. This operation is modeled on the behavior of the AWS Support Center Open a new case page. Its parameters require you to specify the following information:

1. ServiceCode. The code for an AWS service. You obtain the ServiceCode by calling DescribeServices.
2. CategoryCode. The category for the service defined for the ServiceCode value. You also obtain the category code for a service by calling DescribeServices. Each AWS service defines its own set of category codes.
3. SeverityCode. A value that indicates the urgency of the case, which in turn determines the response time according to your service level agreement with AWS Support. You obtain the SeverityCode by calling DescribeSeverityLevels.
4. Subject. The Subject field on the AWS Support Center Open a new case page.
5. CommunicationBody. The Description field on the AWS Support Center Open a new case page.
6. Language. The human language in which AWS Support handles the case. English and Japanese are currently supported.
7. CcEmailAddresses. The AWS Support Center CC field on the Open a new case page. You can list email addresses to be copied on any correspondence about the case. The account that opens the case is already identified by passing the AWS Credentials in the HTTP POST method or in a method or function call from one of the programming languages supported by an AWS SDK .
8. IssueType. The type of issue for the case. You can specify either "customer-service" or "technical." If you do not indicate a value, the default is "technical."

NOTE: The AWS Support API does not currently support the ability to add attachments to cases. You can, however, call AddCommunicationToCase to add information to an open case.

A successful CreateCase request returns an AWS Support case number. Case numbers are used by the DescribeCases action to retrieve existing AWS Support cases.

Parameters:

createCaseRequest - Container for the necessary parameters to execute the CreateCase service method on AWSSupport.

Returns:

The response from the CreateCase service method, as returned by AWSSupport.

Throws:

AttachmentSetIdNotFoundException

AttachmentSetExpiredException

InternalServerErrorException

CaseCreationLimitExceededException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeTrustedAdvisorChecks

DescribeTrustedAdvisorChecksResult describeTrustedAdvisorChecks(DescribeTrustedAdvisorChecksRequest describeTrustedAdvisorChecksRequest)
                                                                throws AmazonServiceException,
                                                                       AmazonClientException

Returns information about all available Trusted Advisor checks, including name, ID, category, description, and metadata. You must specify a language code; English ("en") and Japanese ("ja") are currently supported. The response contains a TrustedAdvisorCheckDescription for each check.

Parameters:

describeTrustedAdvisorChecksRequest - Container for the necessary parameters to execute the DescribeTrustedAdvisorChecks service method on AWSSupport.

Returns:

The response from the DescribeTrustedAdvisorChecks service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeTrustedAdvisorCheckResult

DescribeTrustedAdvisorCheckResultResult describeTrustedAdvisorCheckResult(DescribeTrustedAdvisorCheckResultRequest describeTrustedAdvisorCheckResultRequest)
                                                                          throws AmazonServiceException,
                                                                                 AmazonClientException

Returns the results of the Trusted Advisor check that has the specified check ID. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks.

The response contains a TrustedAdvisorCheckResult object, which contains these three objects:

• TrustedAdvisorCategorySpecificSummary
• TrustedAdvisorResourceDetail
• TrustedAdvisorResourcesSummary

In addition, the response contains these fields:

• Status. The alert status of the check: "ok" (green), "warning" (yellow), "error" (red), or "not_available".
• Timestamp. The time of the last refresh of the check.
• CheckId. The unique identifier for the check.

Parameters:

describeTrustedAdvisorCheckResultRequest - Container for the necessary parameters to execute the DescribeTrustedAdvisorCheckResult service method on AWSSupport.

Returns:

The response from the DescribeTrustedAdvisorCheckResult service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

refreshTrustedAdvisorCheck

RefreshTrustedAdvisorCheckResult refreshTrustedAdvisorCheck(RefreshTrustedAdvisorCheckRequest refreshTrustedAdvisorCheckRequest)
                                                            throws AmazonServiceException,
                                                                   AmazonClientException

Requests a refresh of the Trusted Advisor check that has the specified check ID. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks.

The response contains a RefreshTrustedAdvisorCheckResult object, which contains these fields:

• Status. The refresh status of the check: "none", "enqueued", "processing", "success", or "abandoned".
• MillisUntilNextRefreshable. The amount of time, in milliseconds, until the check is eligible for refresh.
• CheckId. The unique identifier for the check.

Parameters:

refreshTrustedAdvisorCheckRequest - Container for the necessary parameters to execute the RefreshTrustedAdvisorCheck service method on AWSSupport.

Returns:

The response from the RefreshTrustedAdvisorCheck service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeTrustedAdvisorCheckSummaries

DescribeTrustedAdvisorCheckSummariesResult describeTrustedAdvisorCheckSummaries(DescribeTrustedAdvisorCheckSummariesRequest describeTrustedAdvisorCheckSummariesRequest)
                                                                                throws AmazonServiceException,
                                                                                       AmazonClientException

Returns the summaries of the results of the Trusted Advisor checks that have the specified check IDs. Check IDs can be obtained by calling DescribeTrustedAdvisorChecks.

The response contains an array of TrustedAdvisorCheckSummary objects.

Parameters:

describeTrustedAdvisorCheckSummariesRequest - Container for the necessary parameters to execute the DescribeTrustedAdvisorCheckSummaries service method on AWSSupport.

Returns:

The response from the DescribeTrustedAdvisorCheckSummaries service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeCases

DescribeCasesResult describeCases()
                                  throws AmazonServiceException,
                                         AmazonClientException

Returns a list of cases that you specify by passing one or more case IDs. In addition, you can filter the cases by date by setting values for the AfterTime and BeforeTime request parameters.

The response returns the following in JSON format:

1. One or more CaseDetails data types.
2. One or more NextToken values, which specify where to paginate the returned records represented by the CaseDetails objects.

Returns:

The response from the DescribeCases service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

CaseIdNotFoundException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeSeverityLevels

DescribeSeverityLevelsResult describeSeverityLevels()
                                                    throws AmazonServiceException,
                                                           AmazonClientException

Returns the list of severity levels that you can assign to an AWS Support case. The severity level for a case is also a field in the CaseDetails data type included in any CreateCase request.

Returns:

The response from the DescribeSeverityLevels service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

resolveCase

ResolveCaseResult resolveCase()
                              throws AmazonServiceException,
                                     AmazonClientException

Takes a CaseId and returns the initial state of the case along with the state of the case after the call to ResolveCase completed.

Returns:

The response from the ResolveCase service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

CaseIdNotFoundException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

describeServices

DescribeServicesResult describeServices()
                                        throws AmazonServiceException,
                                               AmazonClientException

Returns the current list of AWS services and a list of service categories that applies to each one. You then use service names and categories in your CreateCase requests. Each AWS service has its own set of categories.

The service codes and category codes correspond to the values that are displayed in the Service and Category drop-down lists on the AWS Support Center Open a new case page. The values in those fields, however, do not necessarily match the service codes and categories returned by the DescribeServices request. Always use the service codes and categories obtained programmatically. This practice ensures that you always have the most recent set of service and category codes.

Returns:

The response from the DescribeServices service method, as returned by AWSSupport.

Throws:

InternalServerErrorException

AmazonClientException - If any internal errors are encountered inside the client while attempting to make the request or handle the response. For example if a network connection is not available.

AmazonServiceException - If an error response is returned by AWSSupport indicating either a problem with the data in the request, or a server side issue.

shutdown

void shutdown()

Shuts down this client object, releasing any resources that might be held open. This is an optional method, and callers are not expected to call it, but can if they want to explicitly release any open resources. Once a client has been shutdown, it should not be used to make any more requests.

getCachedResponseMetadata

ResponseMetadata getCachedResponseMetadata(AmazonWebServiceRequest request)

Returns additional metadata for a previously executed successful request, typically used for debugging issues where a service isn't acting as expected. This data isn't considered part of the result data returned by an operation, so it's available through this separate, diagnostic interface.

Response metadata is only cached for a limited period of time, so if you need to access this extra diagnostic information for an executed request, you should use this method to retrieve it as soon as possible after executing a request.

Parameters:

request - The originally executed request.

Returns:

The response metadata for the specified request, or null if none is available.